Assistant Manager - Sydney, Australia - Reserve Bank of Australia

Reserve Bank of Australia

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Be part of an organisation that serves Australia's public interest.- Develop your career in a collaborative environment.- Access to a wide range of staff benefits

Challenging and meaningful work that makes a difference.

This is a Business Operations position that plays an integral role within RBA's Payment Settlements Department.

The Payments Settlements Department is responsible for the settlement of interbank obligations arising from the exchange of payments in Australia, the conduct of Exchange Settlement Accounts and the settlement of the Reserve Bank's own trading activities.

As part of its responsibilities, the Department operates critical national infrastructure supporting the Australian financial system, including the Reserve Bank Information and Transfer System (RITS).

As part of the team you will be responsible for providing efficient administrative and operational support functions for Payment Settlement (PS) Systems including RITS, SWIFT and the Fast Settlement Service (FSS)

Other responsibilities will include:

Assisting with the completion of critical daily operational processes.
Monitoring systems to facilitate the early detection of issues.
Coordinating the timely resolution of system incidents.
Providing first and second level Service Desk support for both internal and external users.

Your background

To be successful in this critical role you will possess:

3-5 years' experience in an operations role supporting and administering a critical system.
Proven experience managing routine business changes (planning, specifications, testing and documentation) and co-ordinating the resolution of incidents related to a critical system.
A proven aptitude for analysing operational problems and proposing practical and workable solutions.

The following would also be considered advantageous:

Knowledge of payment system technologies (retail payment, clearing and settlement systems) and operations.- Advanced knowledge of service management principles and processes.- Tertiary qualifications or ITIL certification.- Experience in a customer service or help desk environment.

All roles will be required to be performed on a rostered schedule under Continuous Shift arrangements.

That is, work carried out in 12-hour consecutive shifts continuously rostered 24 hours a day for 7 days a week (including Sundays and public holidays).

Be More

Working for an organisation that truly makes a difference to the people of Australia, we can offer development and career opportunities in a collaborative environment that supports your growth, wellbeing and promotes flexibility.

Your individual growth and success drives the Bank forward as an organisation. Be more means you can do more, for yourself and for Australia.

Why RBA?_

Through the pursuit of national economic policy objectives and associated activities in financial markets and banking, the RBA makes an important contribution to the Australian economy.

We also issue Australia's banknotes and operates infrastructure critical to the payments system, all of which contribute to the welfare of the Australian people.

Made up of specialists across a wide range of fields, our people have a critical role to play in achieving these objectives, whether directly or in a supporting capacity.

As a values driven organisation, our people conduct themselves with a high degree of integrity, while striving for excellence in the work they perform and the outcomes they achieve.

We encourage intelligent inquiry and we treat one another with respect, while promoting the public interest through our efforts.

Few places give you the balance of professional challenge and a management culture that not only supports but encourages you to live a full life outside of work and be more.

Application Close:
June 28, 2023