Client Services Officer - North Ryde, Australia - Small Animal Specialist Hospital

Small Animal Specialist Hospital

Verified Company

North Ryde, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Supportive team environment

Learn from some of the best in the Industry
Excellent worklife balance

The Small Animal Specialist Hospital (SASH) is the largest Veterinary hospital in the Southern Hemisphere offering referral services across two Sydney locations.

At SASH, we are committed to providing exceptional care and service to pets, their families, and the veterinary community.

Our Client Services team form an integral part of our vision to help pets and their families live their best life.

We are privileged to have a wonderful team of Client Services professionals at SASH, coming from a diverse range of backgrounds and industries, and continue to experience a high level of growth across our network of hospitals.

About the Role:

This is a reception position like no other where no two days at SASH are the same.

Greeting of clients and organising waiting room workflow.
Coordination and booking of appointments
Liaison between clients and the clinical team
Handling of cash, EFTPOS and other payments
Requesting results, samples and other documents from third parties
Processing insurance claims
Varied shifts

About You:

This is a position that will be challenging and is not for the fainthearted.

We are looking for someone who can bring a positive, engaging and helpful attitude to the role and the team.

4 years minimum in a similar, high volume receptionist position
Proven ability to take initiative and prioritise tasks accordingly
Passionate about animals and providing excellent customer service
Empathic and resilient
Clear and professional communication
A reliable, committed work ethic being able to demonstrate a resilient attitude
Professional and polished demeanour
Able to work independently and collaboratively

Desirable

Previous experience in a veterinary/medical reception or similar administrative position
Previous experience in the use of EzyVet
An understanding of medical terminology, medical health professional organisations and relevant stakeholders.

What's on Offer?

Although challenging, this is an extremely rewarding role in an industry leading team providing excellent care to our clients and making a difference in Pets and their owners lives.

An extremely rewarding role that allows you to be part of our friendly, supportive team which is enjoying a period of sustained growth
Close to public transport
Opportunities for career growth for the right person
A team committed and supportive Leaders
Collaborative team environment
Staff discounts and events