Technical Enablement Specialist - Melbourne, Australia - Sharp & Carter

Sharp & Carter

Verified Company

Melbourne, Australia

3 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Need strong JavaScript and/or Python development skills

Need good Software product implementation, configuration, and best practices
Oppotunity to work in the AI space

Technical Enablement Specialist - Development, Implementation and support
Our client is innovative and well-established AI & SAAS company.

Responsibilities:

Work with the customer success team to help answer any technical queries and provide guidance on product implementation, configuration, and best practices
Serve as a technical expert and trusted advisor to customers
Work with the frontend and backend team to address customer needs and bring new capabilities to the platform
Develop and maintain technical documentation, training materials, and knowledge base articles to support customer enablement efforts.
Provide proactive support by identifying customer challenges and recommending solutions, enhancements, or workarounds.
Assist in the resolution of complex technical issues by troubleshooting, analysing logs, and working closely with internal teams.
Stay abreast of industry trends, emerging technologies, and competitive landscape to inform customer enablement strategies and initiatives.

Requirements:

Proficient in common scripting languages such as Javascript or Python.
Solid DevOps and AWS skills.
Excellent presentation, communication, and interpersonal skills, with the ability to effectively convey complex technical concepts to diverse audiences.
Demonstrated ability to build rapport and establish trusted relationships with customers and stakeholders.
Strategic thinker with strong problemsolving skills and attention to detail.
Ability to thrive in a fastpaced, dynamic environment and manage multiple priorities effectively.