Market Research Analyst - Sydney, Australia - Morgan McKinley

Morgan McKinley

Verified Company

Sydney, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Are you ready to bring your market research expertise to shape the future of customer experiences with a NSW Government Department ? Our client is looking for a dynamic individual to join their team and help guide the way for both individuals and businesses across the region.

About the role:

Play a pivotal role in designing, setting up, and executing essential Customer Experience (CX) and insights programs in collaboration with stakeholders from across NSW Government
Utilize diverse data sets, both quantitative and qualitative, to craft compelling narratives, generating clear insights and actionable recommendations
Oversee the delivery of adhoc qualitative and quantitative customer research projects
Identify and implement strategies to enhance sector capabilities in leveraging customer insights, offering research guidance and support to internal and external stakeholders

About you:

3+ years' experience in customer research or insights, either in an agency or clientside role
Proficiency in customised market research, Customer Experience (CX), and VoiceofCustomer (VoC) research methodologies
Strong quantitative market research skills with a bonus of qualitative research experience
Expertise in data analysis and deriving insights from various data sources
Experience in questionnaire design and proficiency in Microsoft Suite (especially PowerPoint, Excel, and Word)
Familiarity with Q Research Software is a must