Public Liaison Officer - Darlinghurst, Australia - NSW Department of Communities and Justice

NSW Department of Communities and Justice

Verified Company

Darlinghurst, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Division:
LRLS Law Reform & Legal Services- Location: Darlinghurst, NSW, AU, 2010- Req ID:
Ongoing Part-time (14 hrs.

per week):
-
Location: Sydney CBD with flexible working arrangements available**:

Clerk Grade 3/4, Base Salary ($79,032
$86,539) pro-rata,
plus employer's contribution to superannuation and annual leave loading**
Your role

The Office of the NSW Legal Services Commissioner (OLSC) is an independent statutory office that deals with complaints about lawyers.

The Public Liaison Officer provides support to members of the pubic by enabling people with special needs to make a complaint in writing to the OLSC.

This part-time role is currently performed from home using a DCJ laptop to make the necessary telephone calls. Occasional attendance at the OLSC CBD office may be required at the Commissioner's discretion.

What you'll do

Assisting a diverse range of complainants (ATSI, NESB, persons with a disability, seniors, offenders or logístically isolated people with no support) by ensuring they are aware of the complaint handling process; modifying services to meet their individual needs and supporting the accurate drafting and completion of their complaint/s to the OLSC.
Conducting telephone interviews with complainants, their support persons, or interpreters, to enable completion of complaint documentation or to explain the complaint process.
Preparation and sending of draft complaints and information on relevant support services that may be available to complainants.
Maintenance of a current register of appointments to accurately track incoming and completed interview appointments.
Entry of file data in the Complaints Management System ('CMS') and Microsoft SharePoint the Office's computerised file tracking system.

What we're looking for

Experience in dealing with people with special needs and nonEnglish speaking backgrounds.
High level of telephone skill and experience.

Essential requirements

Experience providing clerical and administrative support, preferably in a complaint handling organisation, Government department, statutory body, or law practice.
Experience in dealing with clients who may have special needs.
Experience in dealing with agitated and/or frustrated clients.

Download the role description.

What We Offer

We offer a variety of benefits, including:

A challenging and rewarding career.
Flexible, autonomous work environment
Competitive pay and conditions
Training and development opportunities to build and maintain capabilities.
Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters
Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference.

We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities.

We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Are you ready to join us?
Click apply, attach an up-to-date resume (maximum 5 pages) and a cover letter (maximum 3 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role:

Please tell us about how your previous experience provides skills necessary for the advertised position, particularly in dealing with any challenges that you foresee in interviewing a diverse range of complainants, some of whom may also be distressed.
Please detail the key factors you consider important in attempting to take down a complaint over the telephone in a timely and accurate manner.

Applications close Tuesday, 16 April 2024

Got a question?
For more information about the role or what it's like to work for DCJ, please contact, Hiring manager - Nicola Gilbert, Senior Mediation and Investigation Officer (OLSC) on

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit
We continue to hire great people with a wide variety of skills, experience and backgrounds.

This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Your recruitment journey on the DCJ website.