Virgin Industry Support Team Consultant - Brisbane, Australia - Virgin Australia

Virgin Australia

Verified Company

Brisbane, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Work type:

Max Term, Secondment

Location:

Brisbane

Job type:

Customer Experience & Product, Customer Service

Applications close:

Virgin Industry Support Team Consultant:

Full Time 12 month max term contract opportunity

Inclusive and collaborative team environment

Flexibility to WFH
Hello. We're Virgin Australia. And we're back (in a big way).

We're the airline that's always done things a little differently. Our way. The Virgin way.

For us, flying is so much more than simply taking off and landing (although we understand that is quite important).

It's about going the extra mile, in the air and on the ground, to create authentic experiences that put our guests firmly at the heart of everything we do.

Who we're looking for:

A passionate customer focused team player who welcomes change and strives to full fill customer expectations.

We welcome driven, reliable, independent, and resilient customer service professionals who are able to work in a highly dynamic fast paced environment while delivering positive customer solutions.

What you'll be doing:

Providing assistance, advice, and resolve issues related to reservations; relating to fare rules, ticketing, waivers and favours, airline products and ancillaries, changes and cancellations enquiries
Actively contributing to a positive and productive team atmosphere
Problem solving and ensuring the right solution for customers
Taking ownership of all enquires, including escalated and complaint calls

What you need to be successful:

Travel Agency experience in either a Retail or Corporate environment
Experience working within a call centre framework
Fares & ticketing experience is essential
Experience using GDS system (Sabre, Amadeus, Galileo) is essential
Excellent verbal and written communication skills
Ability to solve problems and resolve challenging situations
Ability to work with a level of attention to detail and accuracy
Prior experience in either contact centre environments or an International Airline

What you will get from us
We're committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to):

Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
Flexible working arrangements (including work hours and working from home up to two days per week)
Discounts on travel insurance, car hire, accommodation and experiences worldwide
Discounted Virgin Australia Lounge membership
Hospitality, retail, technology, beauty services and wellness discounts
Wellness support, including the better me digital wellbeing platform
A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life physical, mental, social and financial
Dress for Your Day enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

Equality rules

COVID - 19
At the Virgin Australia Group, the safety and security of our people, guests and operations come first. Always. That's why we've put together a comprehensive 'Mandatory COVID-19 Vaccination Policy'. In a nutshell, to work with us, you'll need to comply with our (and the airport's) rules and regulations. And be fully vaxxed.

**Next Steps