Customer Service and Assessment Manager - Parramatta, Australia - Mayday Recruitment

Mayday Recruitment

Verified Company

Parramatta, Australia

2 weeks ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Based in Parramatta - WFH flexibility available

Up to $70 p/h + super, 35 hours per week
Temporary role until end of December possibility of extension

We are currently seeking experienced, person-centred Leaders with a background in/exposure to Child Protection or an industry that supports vulnerable members of the community.

This is a diverse and rewarding role that will see you managing a team of Assessors, working towards a common goal of keeping young people and parents across NSW safe

This position is based in Parramatta however work from home is encouraged (hybrid work model).

What's in it for you:

ASAP start dates available
Great assignment length temporary role until end of December 2023 with the possibility of extension
Competitive and attractive daily rate up to $70 p/h + super

Monday

Friday, 35 hours per week
Work across a rotating roster between 7.30am 6.00pm
Join a department that promotes flexibility and work/life balance
Genuine opportunity to build your skills and career in the Government space, whilst opening up a huge platform for future development and career opportunities
Rewarding role that will see you contributing towards the protection of potentially vulnerable people in NSW, creating a safe state for all
Stable industry with lots of room for growth
Work alongside influential leaders, learning from their expertise

Key Responsibilities:

Lead and manage a positive and collaborative team of Assessment Officers, operating in an environment of high demand and change, to effectively assess risks and needs of young people who are identified as being at risk of harm.
Ensure the provision of consistent and high quality recommendations, advice and education to educational organisations in the area of child protection and maintain the accuracy of information by ensuring all Assessment Officers enter required data into internal databases in an accurate and timely manner.
Plan, implement and manage effective operational intake systems and resources, including the negotiation and allocation of work and staff rostering to provide effective and efficient staffing.
Support staff induction and identification of training needs to ensure staff are equipped with necessary and up to date information to enable them to provide high quality child protection assessment and advice.
Contribute to the development and implementation and maintenance of quality assurance strategies which contribute to professional development, delivery and evaluation of professional learning of staff and ongoing service improvement within the business.
Undertake and document case reviews which examine outcomes for young people, systemic practice, inter and intra agency collaboration, legislative and policy issues.
Provide timely and accurate advice to the Director on emergent issues including systemic, high risk or complex or critical issues and identified trends assisting in the development to address such issues.
Proactive participation in the Unit's leadership team by contributing to the planning, development and review of operational service provision and by identifying and advising on areas for development and/or change including in procedures and the effective delivery of services by public schools to young people at risk of harm.

You will need to:

Experience in a Leadership/Management role is essential
Experience in Child Protection, NGO/NotforProfit, Communities and Justice, Legal, Police or similar industries that focus on protection potentially vulnerable people is essential
Experience in the Government sector would be highlybeneficial
Experience in supervising and mentoring teams of staff, ensuring that skills gaps are identified and promoting learning and career progression
Must be able to work in an everchanging, sensitive environment
Must be able to commit to the required duration of the assignment