End User Services Technician - Sydney, Australia - Ambition Group

Ambition Group

Verified Company

Sydney, Australia

1 week ago

Posted by:

Olivia Brown

beBee Recruiter

Description

Theis large multinational financial Services organisation seek first class End User services Technician to work in a fast paced and varied environment.

the role is an initial 6 month Contract role with an option to go permanent.
The Role will Include

Provide remote and onsite technical support, troubleshooting and providing resolutions to issues on hardware, software and mobile devices reported by end users
Laptop, desktop build/image deployment
Conference room setups including AV, VC equipment and online meeting configuration and support
Mobile messaging configuration and support
Asset management including procurement

Software deployment

SCCM
Establish successful long term relationships with internal customers
Research, resolve and respond to a variety of customer inquiries
Communicate outages and change to stake holders
Liaise with the various local and international support groups for Incident escalation, Request fulfilment and Change Management
Identify reoccurring Incidents and Requests
Maintain the ticketing system, Service Catalogue guidelines and procedure documentation

To be successful in this role, you will need:

Essential:

Experience in a medium to large business environment
Excellent customer service and communication skills
Excellent time management, planning, organization and administrative skills
Flexibility to work in a high volume faced paced environment
Experience in engaging with internal and external stakeholders
Outstanding deadline management skills with the ability to adjust with flexible priorities
Active questioning, problem solving and negotiation skills
Ability to deliver a firstclass service
Ability to handle customer complaints and queries effectively

Desirable:

ITIL
Undergraduate degree/ Cert 4 in a technical field.

Job details:

Posted 17 February 2023

Salaryplus super

LocationSydney CBD

Job type Contract

DisciplineTechnology & Transformation

Reference263373