Customer Service Officer - Newcastle, Australia - Chandler Macleod
Description
Location
- Newcastle, New South Wales
Category
- Call Centre
Salary
- $ AUD - $ AUD Hourly
-
Posted
- 11Apr2024
Work type
- Casual/Temp
Contact
- Joy Delos Reyes
Reference
- BH
About the company:
Government department tasked with making life easier, accessible, and equitable for thousands of individuals and families across Australia. Currently seeking a talented Customer Service Officer to join their busy team for an 12-month temporary assignment.
About the role:
As Customer Service Officer - Complaints, you will communicate with and provide advice on a range of matters to resolve moderately complex to complex enquiries.
In addition, key duties include:
- Managing complaints coming into the agency
- Assessing, recording, resolving and referring as required
- Managing escalated complaints and working to strict deadlines
- Drafting and sending high quality written correspondence
- Coordinating correspondence, briefing and reporting functions
About you:
- Previous experience of responding to complaints both over the phone and written
- Government background is a must
- Extensive experience of dealing with escalations and associated investigations
- Strong communication skills both over the phone and written
- High attention to detail
- Excellent data entry and record keeping skills
Benefits:
- ASAP start (pending Federal Police Clearance)
- 12month temporary assignment
- Full time hours
- Monday to Friday 7.5 hours per day
- Charlestown, NSW location
- Multiple positions available
- APS4: $43.82 per hour + super
- APS5: $55.24 per hour + super
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