Complaints & resolution specialist jobs in Australia

A Complaints & Resolution Specialist to join our dynamic team and play a pivotal role in managing and resolving escalated customer complaints. · Investigating and resolving complex complaints on behalf of the Trustee Offices within legislative and service level timeframes. · Deli ...

Are you passionate about turning challenges into opportunities? Do you thrive on solving complex problems and delivering exceptional customer experiences? If so, we want to hear from you. · Investigating and resolving complex complaints on behalf of the Trustee Offices within leg ...

As a Complaints Specialist, you will expertly manage and resolve customer complaints within Moomoo AU's Internal Dispute Resolution (IDR) framework. · Manage the end-to-end lifecycle of customer complaints in accordance with Moomoo AU's IDR policy and process · Provide high-quali ...

A global, digitally enabled business that empowers a brighter future by connecting millions of people with their assets – safely, securely and responsibly. · Investigating and resolving complex complaints on behalf of the Trustee Offices within legislative and service level timef ...

In this role, you'll be at the heart of delivering fair, balanced and empathetic outcomes for our customers. You'll lead the investigation and resolution of disputes, whether they come directly from our members or through third-party bodies such as the Private Health Industry Omb ...

We have a full time permanent opportunity for a Complaints & Resolutions Officer at our Perth Office. This position is responsible for the effective management and timely resolution of complex and escalated customer, ministerial, member of parliament and ombudsman complaints rece ...

We are seeking an experienced and motivated Complaints Resolution Manager to join one of Australia's leading personal loan providers. · Manage the investigation and resolution of escalated disputes (by phone or in writing) in accordance with OMM policies, procedures and regulator ...

The Manager Complaints Resolution manages the resolution of complex and highly sensitive complaints and investigations and quality assurance regarding services delivered by the Department of Children and Families. · manages the resolution of complex and highly sensitive complaint ...

We are seeking a dedicated and experienced customer service officer to join our quality & service team. With a strong commitment to customer satisfaction and operational excellence, our client offers an exciting opportunity to contribute to their mission of delivering exceptional ...

Join CMC Markets as a Complaints Resolution Manager and contribute to the company's vision of providing the ultimate trading experience. Progress your career in the fintech industry and grow personally and professionally with a global leader in CFD trading and share investing. · ...

Seize the opportunity to progress your career in the fintech industry by joining a global leader in CFD trading and share investing. · Lead a dedicated team of two direct reports in turning challenging client situations into opportunities for trust and resolution. · Develop exper ...

The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. · Investigate, analyse and prepare determinations of complaints for Int ...

Assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. · Investigate, analyse and prepare determinations of complaints for Internal Dispute Resolution (IDR) in Australia and Ne ...

We're looking for a Complaints & Disputes Resolution Officer to join our Springwood team. In this role, you'll handle customer concerns with empathy and professionalism, ensuring every interaction is fair and transparent. · Receive and acknowledge complaints. Investigate and reso ...

Travel Guard is a leading travel insurance provider, serving millions of leisure and business travelers worldwide. We are on the lookout for an experienced and enthusiastic Complaints and Dispute Resolution Officer who wants to help shape the way we manage complaints and enhance ...

Complaints and Customer Resolution Analyst to join their high performing North Sydney team and report directly into the Head Of. · Conduct thorough investigations, analyse evidence, and prepare reasoned determinations for Internal Dispute Resolution (IDR) cases within Australia a ...

As part of WorkCover Queensland's 2030 Strategy, we're seeking an experienced Manager Customer Complaints Resolution to lead our team in delivering exceptional customer outcomes. · Lead and inspire a high-performing, customer-focused complaints team. · Manage a comprehensive comp ...

The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. · Investigate, analyse and prepare determinations of complaints for Int ...

The Complaints & Customer Resolution Analyst will assist in the investigation and resolution of internal and external customer complaints regarding retail and wholesale policies for Australia and New Zealand. · Investigate, analyse and prepare determinations of complaints for Int ...

We are on the lookout for an experienced and enthusiastic Complaints and Dispute Resolution Officer who wants to help shape the way we manage complaints and enhance overall customer satisfaction. This is a permanent full-time position based in Travel Guard's Melbourne office. · Y ...