Business Support officer Melbourne, VIC, Australia Posted on 03/13/2024 Be the First to Apply BSO - Westpac Group

Description

How will I help?
The Residential Mortgage Broker business is a key acquisition channel for the introduction of new to bank home loan customers for Westpac Group, to assist with delivering on growth aspirations for Residential Lending.
This role is to deliver to the overall broker experience and support Business Development Managers through strong market activation, sales leadership, visible market presence and an engaged and capable team.

Key Responsibilities Include:

• Demonstrate proactive support for initiatives which enable improved time to right, market positioning, credit policy and adherence to regulatory requirements.

• Ensure timely and effective management of complaint resolution, exhibit strong problem-solving and decision-making skills

• Exhibit clear communication with both internal and external stakeholders.

What's in it for me?
At Westpac, we're going through significant changes, and this is an exciting opportunity to work closely with us through the next phase of transformation. You'll play an important part in driving the future of a business that has been around for over 200 years and in return, we'll support you in the development of your career. With continuous opportunities to learn and grow in an inclusive environment backed by a fantastic team of passionate and knowledgeable people, you'll be empowered to thrive with us.
Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements.

What do I need?

• Strong time management skills with the ability to prioritise effectively

• Experience with dealing with high volume environment

• Exceptional communication skills both written & verbal

• The ability to work unsupervised and cooperatively as part of a team.

What's it like to work there?
We aim to provide one big, supportive team to help us achieve our purpose of creating better futures together. As well as competitive remuneration and a great culture, joining the Westpac family means you will have access to banking, wealth and insurance benefits.

How do I apply?
To submit your interest in this position please click the APPLY button.
At Westpac we are committed to providing a supportive culture and creating diverse, inclusive, and accessible workplaces, branches, products and services for our customers, employees, and community. This role is open to experienced candidates seeking a discussion around workplace flexibility. We invite candidates of all ages, genders, sexual orientation, cultural backgrounds, people with disability, neurodiverse individuals, and Indigenous Australians to apply. If you have questions about the recruitment process, please email

Do you need reasonable adjustments during the recruitment process?
We can provide reasonable adjustments for individuals with disability and/or neurodiversity. If you require an adjustment to be made during the recruitment process at any stage, please call Option 2.3 or email