Contact Centre - Gold Coast

Only for registered members Gold Coast, Australia

1 week ago

Default job background
Full time

Job summary

Lead and optimise day-to-day contact centre operations across voice email chat and digital channels. Manage team leaders/supervisors and drive performance through coaching KPIs and structured scorecards. Improve customer experience outcomes while balancing efficiency cost to serve and service levels.

Responsibilities

  • Lead and optimise day-to-day contact centre operations across voice email chat and digital channels
  • Manage team leaders/supervisors and drive performance through coaching KPIs and structured scorecards

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