Member Care - Melbourne VIC
4 weeks ago
Job summary
We exist to help our members and communities go further in life by living our values: Together Honest and Brave As a smaller bank we offer something bigger personal service meaningful relationships and real impact Our size also means broader opportunities for our people You'll gain exposure across the organisation and be part of work that matters If you're looking for more than just a job if you want purpose connection and the chance to make a difference BankVic is your smaller bank of bigger opportunity The Member Care & Retention Specialist will champion standout member experiences boost loyalty and drive retention through CRM activity With proactive outreach care support strong sales experience banking/financial services sector RG146 Tier 2 certification or undertake such training required Contact Centre experience preferred Discounts savings products services Ambulance Victoria Membership Employee assistance program Paid volunteer leave Generous parental leave provisions Ongoing professional development study leave Reward recognition program We value diversity inclusion making us stronger Each person brings unique perspectives experiences team If you require support adjustments during recruitment process let know help application experience smooth possible Even if don't meet every requirement listed encourage apply Your potential passion matter qualifications applying today review applications come in right close applications early background checks undertaken successful candidates Note managing this opportunity in-house kindly ask recruitment agencies do not share unsolicited applications contact hiring manager Applications close Friday 13 February 2026
Job description
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