Duty Manager - Lismore, Australia - Casino RSM Club

Casino RSM Club Lismore, Australia

5 days ago

Full time

Description

About Us :

The Casino Returned Servicemen's Memorial (RSM) Club is the leading community organisation in the Richmond Valley. Located in the heart of Casino the Club offers amazing facilities for functions, dining and entertainment and is dedicated to the cultural, sporting and social development of the people of Casino and the Richmond Valley.

About You :

Diploma in Leadership Management or Hospitality Management or similar
Previous experience in procurement and understanding
Current Senior First Aid Certificate
Approved Managers License
Current Responsible Service of Alcohol (RSA) Certificate (to be maintained by employee)
Current Responsible Service of Gambling (RGA) Certificate (to be maintained by employee)

Position Summary :

Under guidance of the Chief Executive Officer and or the Operations Manager the Duty Manager is to undertake the duties of management and supervision of the Club's activities, functions and business, along with supervision and control of staff.

The Duty Manager you will be responsible for overseeing and managing staff, ensuring that the daily tasks are delegated and assigned to the respective staff member by Supervisors. You will ensure training and supervision is provided for all staff members in the designated area and be the a point of contact for escalated queries for the rostered shift.

The Duty Manager must be fully conversant with Club's policies and operating procedures and must be ready to take a "hands on" approach to ensure consistent delivery of high standards of customer service and products.

Key Requirements :

High level of literacy and numeracy
Detailed knowledge of customer service procedures
Detailed knowledge of opening and closing procedures
Demonstrated knowledge of the company's policies and procedures
Knowledge of workplace health & safety regulations
Able to work unsupervised
Able to follow directions and work as part of a team to achieve targets and goals
Able to communicate effectively with fellow staff, customers and management
Able to provide consistent, friendly and efficient service to all customers
Able to optimise customer sales through effectively adding value at the counter and at the table
Able to maintain club presentation, hygiene and product quality through following daily and weekly procedures and schedules
Pro-active, positive, enthusiastic, energetic, responsible and friendly
Happily and diligently adheres to the company's dress code at all times
Provide positive, constructive feedback for fellow staff, Shift Supervisor/s etc

Job Responsibility :

Investigate, explain and report on any discrepancies to the management
Assisting in procurement, ordering stock in accordance with bar levels and the needs of the business
Establish and implement procedures for operational purposes including procurement
Maintain stock control through monitoring of wastage, effective ordering/receiving and storage procedures
Ensure maximum productivity and profitability in the Club by giving direction to fellow employees of a lower level
Assist the management team in controlling expenditures such as Cost Of Employment (COE) through ensuring staffing levels are in alignment with the amount of activity within the business (i.e. sending employees home or on breaks when not busy)
Supervision and training of employees, taking initiative in ensuring high level of customer satisfaction at all times
Report any disciplinary action to the Human Resources Manager or praise of employees of a lower level to Management
Perform administrative duties in conjunction with management (i.e. collecting invoices, carrying out and recording of food safety requirements)
On call for emergencies or staffing requirements
Ensure the work environment ad all maintenance tasks comply with Workplace Health and Safety legislation.
Consistently demonstrate professionalism, integrity, commitment, fairness and co-operation in all aspects of the above responsibilities.

Job Functions :

Manager

Job Benefits :

Great country atmosphere, 5 weeks annual leave per year, managers meal whilst on shift.

Selling Point :

n/a

Contact :

Betty McPaul

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