- Portage of guest luggage to and from suites.
- Assist reservation enquiries with rates, availability, packages and facilities and services we have to offer.
- Checks guests in and out of the Property accurately and in a timely manner.
- Greets all guests that come into contact with Guest Relations ensuring that the guest name is used at all times.
- Handles guest enquiries and provides information on local attractions and gives directions as required.
- Answers all telephone calls within three rings in a professional friendly manner.
- Informs guests of all facilities and services available in the Property.
- Sets up guest accounts accurately.
- Reconciles cashier floats at the completion of each shift maintaining an accurate float.
- Documents all transactions and alterations to accounts & reservations.
- Communicate with Team Members on the following shift in order to ensure continuity of service.
- Communicate guest requests & issues to appropriate departments promptly and efficiently.
- Ensures special requests are actioned appropriately and timely.
- Maintains the cleanliness and the presentation of the front desk at all times.
- Collects payment of accounts and issues receipts accordingly.
- Maintains dress and grooming standards at all times.
- Poolside service of drinks, clearing poolside area of wet towels and neatening sun lounges in pool areas and beachfront etc when required.
- Carries out any additional duties assigned by the Front Office Manager or management team.
- Passionate about delivering exceptional guest satisfaction.
- Knowledge of a hotel's front office administrative duties – including the administration of reservations, cash handling and reception duties is a distinct advantage.
- Commitment with flexibility to work mornings, evenings, weekends and public holidays.
- Proactive and positive focus with a passion for the hotel hospitality industry.
- We offer boutique accommodation, conferences & meetings, weddings & events, wellness spas, critically acclaimed restaurants and award-winning wines.
- We value our people and, as such, offer career progression, generous staff discounts, company-wide incentives and team social activities.
Guest Services Agent Lancemore Mansion Hotel Werribee Park - Williamstown - Lancemore Hotel Group
Description
Job Description
We are seeking a friendly and well-presented Team Member to join our guest service team in a casual role.
About The Role
About You
About Us
The Lancemore Mansion hotel is part of The Lancemore Group, a leading Australian boutique lifestyle brand and pioneer in boutique hotels and residential conference facilities.
Our Values
We believe in Fun, Authentic Hospitality, Caring, Ownership Mindset, Performance and Growth.