Specialist Care Expert - Sydney - Randstad Australia

    Randstad Australia
    Randstad Australia Sydney

    1 day ago

    Description

    Job Summary: As a Specialist Care Expert at Randstad, you will be supporting vulnerable customers by managing complex calls and messages.

    Key Responsibilities:

    • Support customers in crisis using de-escalation techniques and safety protocols
    • Coordinate sensitive cases with internal and external stakeholders
    • Communicate with empathy and precision to resolve intricate issues
    • Investigate and negotiate solutions to ensure positive outcomes


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