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    Ocean Gateway Associate, PRN, GC Ocean - Canberra, Australia - Flexport

    Flexport
    Flexport Canberra, Australia

    3 days ago

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    Description
    The opportunity:

    The Ocean Gateway Associate plays a critical role in Flexport's mission to make global trade easy for everyone. Flexport today connects over 10,000 clients and suppliers across 109 countries. This role will work in a cross-functional environment, partnering closely not only with our forwarding partners, ocean carriers, trucking providers but also different teams across the company to achieve our common objectives.

    What you'll do:

  • Help to build operational performance framework, process and tools to measure our operations performance for China
  • Drive performance management of Flexport's freight forwarding, trucking, CFS, and customs partners, leveraging global performance metrics, targets, dashboards, and reporting to drive quality and consistency of operations.
  • Be a part of the team that sets performance targets to partner, local team and establish local governance cadence (such as QBRs, monthly reviews, weekly reportings) with top tier network partners
  • Be a trusted advisor and coach to local execution team; continuously identify gaps and develop solutions focused on process standardization for both the Flexport operations team.
  • Solve client issues quickly and ensure smooth operations at origin and destination and escalate issues as needed with flexport internal teams.
  • Identify operations training needs and design and execute training programs to drive operational quality

    • What you'll need:

  • BA/BS degree with 1-2 years of Business Analyst or similar role in Logistics, Supply chain, or Consulting industry
  • Ability to wear multiple hats, as an analyst who refine and build dashboards and as an associate who implement and gather feedbacks from partners on performance metrics
  • Analytical skills and next-level attention to detail
  • A strong performance record of living our values;
  • Strategic vision and ground floor execution;
  • A system and process oriented mindset;
  • Excellent communication, interpersonal, and organizational skills;
  • Ability to travel locally, nationally;
  • Courage to challenge the status quo when logic and reason require it. See something broken? Fix it;

    • At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. That is why Flexport is committed to creating and nurturing an environment where anyone can be their authentic self. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.