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    Application Support Engineer - Sydney, Australia - Macquarie

    Macquarie
    Macquarie Sydney, Australia

    1 month ago

    Default job background
    Full time
    Description

    Join our Banking and Financial Services technology team, as we are focused on supporting a suite of complex cloud hosted applications. We are not a regular bank, we're a hyper-scale Neobank with millions of customers. We think like a start-up, with the benefit of having the support of a large, established brand.

    At Macquarie, we are working to create lasting value for our communities, our clients and our people. We are a global financial services group operating in 34 markets and with 54 years of unbroken profitability. You'll be part of a supportive team where everyone - no matter what role - contributes ideas and drive outcomes.

    What role will you play?

    As a Support Engineer, you will help deliver an excellent support experience to our customers by working with them to solve their problems through support tickets. You will also get to work in an environment where modern tools and technologies are applied at scale. You will be exposed to Java, Containers, Cloud Platforms, micro-services, APIs, SQL and NoSQL Databases, Event Streaming, Data Analytics, Test Driven Development, Continuous Delivery and Site Reliability Engineering tools for monitoring, alerting and issue triaging.

    What you offer

    • Previous technical support experience and strong troubleshooting skills
    • Excellent call logging and communication skills
    • Knowledge of Java/J2ee and exposure to cloud based technologies – prior experience on AWS or GCP is a bonus
    • Experience with data integration and/or manipulation projects
    • Proven ability in application debugging using Sumo Logic (or equivalent (Splunk, Dynatrace, Appdynamics, DataDog)
    • Ability to work on a roster-based schedule
    • Demonstrate a working knowledge of Internet and Networking concepts, protocols, and hardware
    • IT qualifications will be highly regarded (i.e., CCNA, MCSA, IT degree/diploma).

    We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

    Benefits

    Macquarie employees can access a wide range of benefits which, depending on eligibility criteria and location, include:

    • Hybrid and flexible working arrangements
    • Wellbeing and service bonus leave
    • Up to 20 weeks paid parental leave as well as benefits to support you as you transition to life as a working parent
    • Paid volunteer leave and donation matching
    • Range of benefits to support your physical, psychological and financial wellbeing

    About the Corporate Operations Group

    In our Corporate Operations Group, you will work at the heart of Macquarie. Join a collaborative team who accelerate digitalisation, sustainability and social impact for the benefit of our people, customers, shareholders and communities. Our teams include technology, digital transformation and data, operations, human resources, business services, corporate strategy and solutions and the Macquarie Group Foundation.

    Our commitment to Diversity, Equity and Inclusion

    We are committed to providing a working environment that embraces diversity, equity, and inclusion. We encourage people from all backgrounds to apply for a role regardless of their identity, including gender, race, ethnicity, cultural identity, nationality, age, sexual orientation, gender identity, intersex status, marital or family status, neurodiversity, religion or belief, disabilities, or socio-economic background.

    If you require adjustments to your working arrangements or the recruitment process, please let us know when applying.

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