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  • Engineering Support Analyst - Sydney - Kindred Group Plc

    Kindred Group Plc
    Kindred Group Plc Sydney

    2 weeks ago

    Default job background
    Description

    Role Overview:

    The Kindred Group seeks an Engineering Support Analyst to provide critical support and maintenance for the Kindred Racing Platform (KRP) and Kindred Sports Platform (KSP).

    We prioritize player safety and sustainability as a regulated company.

    Our mission is to revolutionize gambling by being a trusted source of entertainment that positively impacts society.

    We strive for 0% revenue from harmful gambling practices.

    Key Responsibilities:

    • Support existing and future platforms
    • Monitor and maintain uptime for Production & QA environments
    • Perform day-to-day liaison with overseas teams for around-the-clock coverage
    • Investigate and resolve issues reported to the team
    • Proactively identify pain points and address them through automation, alerting, monitoring, and process improvements

    Requirements:

    • Experience in application support space
    • Extensive knowledge in support principles, including incident management and problem management
    • Desirable knowledge in server stack and website support
    • Strong understanding of technical issue resolution
    • Extensive knowledge in issue debugging, analysis, and resolution
    • Working knowledge of user journeys via multiple tools

    Desirable Qualifications:

    • Tertiary qualification/s in Information Technology-related discipline
    • Testing experience is highly desirable

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