Store Leader - Bondi Junction, Australia - Travelex

    Travelex
    Travelex Bondi Junction, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    RETAIL SALES CONSULTANT-JD TEMPLATE FOR REQUISITION

    Role Purpose

    To offer exceptional customer service whilst maximising all initial sales opportunities and all future online sales.

    Key accountabilities


    • Deliver excellence in customer service


    • Follow the sales process in order to maximise sales and promote to all customers our online products range for all transactions- Travel Money card, Online Sales etc


    • Embrace the Digital mindset – Social Media – Google reviews / Facebook / Instagram


    • Understand features and benefits of all Travelex product lines


    • Use every opportunity to upsell and cross-sell


    • Recognise the warning signs of questionable transactions and mitigate possible effects of the sale


    • Adhere to promotional marketing offers


    • Manage till stocks


    • Achieve individual KPIs / targets


    • Fully investigate overs and shorts (differences) and report


    • Adhere to company and location policy and procedures, including Audit, Risk, Health & Safety, Security and customer service requirements


    • Ensure compliance to legal and corporate requirements


    • Maintainhigh standards of housekeeping and presentation of stores


    • Contribute to the success of the team


    • Complete training within required timelines


    • Any other reasonable instructions as required by the business

    Role-specific experience and skills


    • Retail, cash handling and/or banking experience


    • Good customer service skills


    • Good numerical ability


    • Good knowledge of product, services and procedures


    • Demonstrated experience working with computer systems


    • Ability to work independently as well as in a team environment


    • Ability to handle routine activities with attention to accuracy and detail


    • Flexibility to work different shifts and locations as required


    • English language skills

    General experience and personal qualities


    • Self-aware, open-minded with a high degree of personal and professional integrity


    • The ability to build and manage relationships, developing trust and credibility with customers, partners, peers, teams, internal and external stakeholders


    • A strong record of performance delivery in their area of expertise, through increased sales and/or performance against KPIs


    • The ability to analyse issues and solve problems


    • Drive customer focus in everything we do to gain and retain high quality customers for the long-term success of Travelex