- Work together – We open doors for each other as well as our guests
- Give our best – We bring our best selves every day we come to work
- Put our guest first – We know great hosts make great holidays
- Think differently – We see problems as opportunities
- Have fun – We celebrate and enjoy being together
- Providing excellent customer service to property guests and contributing to the property's friendly and cheerful atmosphere.
- Answering guest queries and providing helpful local knowledge and recommendations.
- Checking in and out guests and providing them with information that will assist in an enjoyable stay;
- Ensuring property rules are adhered to and harmony is maintained.
- Promptly responding to guest queries via telephone and email.
- Resolving any guest concerns or disputes and escalating to relevant management when appropriate.
- Previous experience in front desk reception or customer service and accommodation industry.
- Good time management skills and the ability to work well under pressure
- Flexible availability 24/7 roster including night shifts, weekends and public holidays
- Excellent communication skills verbal and written
- Full Australian working rights with no restrictions
- Attractive hourly rate with benefits
- Candidate Referral Program
- Employee Assistance Program
- Yearly social events to the snowy mountains and other locations for team building
- Internal up-skilling training from our Learning & Development team
- Mental health wellbeing such as an employee assistance program
- Access to additional benefits and discounts as part of YHA's national network
- Allow employees at YHA to celebrate culturally significant holidays that are unique to their cultural and personal beliefs
- Gender Balance – empowering our people to access and enjoy the same opportunities to build great careers at YHA, regardless of gender or gender identity.
- Indigenous Australians – provide more opportunities for Aboriginal and/or Torres Strait Islander peoples, organisations, communities, and customers to engage with our business.
- Accessibility – improving the accessibility (physical or otherwise) of our properties, workplaces and digital platforms for team members, contractors, and guests with a disability.
- Flexible Working – supporting and empowering our people to balance their work and life commitments through a flexible working culture; and
- Pride – enabling our LGBTQIA+ community to be their authentic selves and grow at YHA
receptionist pt - Sydney, Australia - YHA Australia
Description
We are seeking a motivated, well-presented, proactive person with an engaging personality, who enjoys providing great service, to join our team.
28th March, 2024
YHA Australia offers unique, affordable, and sustainable accommodation across Australia. We are a for-purpose, membership-based organisation and have provided curious travellers with quality short-stay accommodation for over 80 years. Our mission is to help create a more open and accommodating world where life flourishes.
We are proudly part of the global organisation Hostelling International – a network of over 3,000 unique places to stay in more than 70 countries. Currently, we have a network of 49 properties across the country with facilities like on-site pools, open-air rooftops, bars, cafes and coworking spaces. Our travellers can enjoy experiences with us that range from Opera House views on the YHA Sydney Harbour rooftop to sleeping in a prison cell in the historic Fremantle Prison to hiking back to eco-friendly lodging in the heart of a National Park.
Our Values:
Our values are at the heart of our organisation and the foundation of our culture. They are our compass, guiding our decisions and actions.
YHA Sydney Central is currently seeking a Front Desk Receptionist to join the team on a Part Time basis. You will be the face and first point of contact for the Sydney Central YHA. In this busy and varied role, you will be utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the "can-do attitude" which will see you thrive in the role.
Day-to-day duties include but not limited to:
What we are looking for:
What's in it for you?
Our Culture
At YHA, you can expect to be treated with dignity and respect.We're committed to creating a diverse and inclusive workplace environment.
We encourage Aboriginal and Torres Strait Islander people to apply.
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