- Provide training, guidance, development and support in all duties. Particular emphasis on safety, customer service, driving, guiding and company policy and procedures.
- Conduct On-road Appraisals, provide feedback and where necessary participate in counselling.
- Commentary delivery on and off the vehicles, engaging with guests, teamwork
- Commentary, guest engagement and teamwork
- Customer service
- All facets of operating and maintaining fleet vehicles including providing training and feedback on mechanical requirements, . fan belt and tyre change.
- Ensure the Company's high vehicle presentation standards are maintained by all drivers under guidance.
- Ensure that all legislative requirements in relation to the driving of vehicles, including traffic regulations, occupational health and safety requirements are complied with.
- Report any problems, defects, and any other relevant information to Management.
- Commentary, guest engagement and teamwork
- Customer service
- Leading walks
- Personal and guests' safety
- Table service for Sunset Drinks and BBQ
- All facets of operating and maintaining Sunset Drinks guests, staff and operations as well as fleet vehicles
- Ability to prioritise and manage multiple tasks, work well under pressure and meet deadlines
- Self-motivated
- Well-developed conflict resolution and negotiation skills
- Ability to analyse the root cause of customer service issues and to suggest improved processes.
- A team player with the ability to work unsupervised
- Possesses tact, diplomacy and an understanding of business confidentiality
- Actively practices team work
- Client relationship building
- Excellent research skills
- Demonstrates flexibility
- Ability to work under pressure
- Strong quality service attitude and approach
- Projects enthusiasm and motivation
- Develops organisational capability
- Responsive to organisational and team needs
Crew Trainer - Uluru, Australia - The Travel Coorporation
Description
The Role
Responsibilities include:
People
Driver Guides
Local Guides
Sunset Drinks & BBQ Team
About you
To be successful for this role candidates should display the following: