Salesforce Business Analyst - Adelaide CBD, Australia - Robert Walters

Robert Walters Adelaide CBD, Australia

1 week ago

TEMPORARY Technology / Internet

Description

We are currently seeking a skilled Salesforce Business Analyst for a client engagement. As a Salesforce Business Analyst, you will play a vital role in analysing business requirements, optimizing processes, and implementing solutions within the Salesforce platform. This is an exciting opportunity to contribute your expertise in Salesforce to drive business success.

Responsibilities:

Gather and document comprehensive business requirements from stakeholders and translate them into actionable solutions within Salesforce.
Analyse existing business processes, identify areas for improvement, and recommend enhancements using Salesforce best practices.
Configure and customise Salesforce objects, fields, workflows, and validation rules to streamline business processes.
Collaborate with cross-functional teams to develop and maintain a comprehensive data model and data integration strategy.
Create and maintain reports, dashboards, and analytics to provide insights into sales performance, customer behaviour, and business trends.
Assist in user training and provide ongoing support to ensure effective utilisation of Salesforce features and functionality.
Collaborate with developers and administrators to implement and test Salesforce enhancements, including Omni-Channel and Flow automation.
Conduct regular audits to ensure data integrity, compliance, and security within Salesforce.
Stay up-to-date with Salesforce releases and new features, evaluate their applicability to the business, and recommend adoption strategies.
Act as a liaison between business stakeholders and technical teams, ensuring clear communication and alignment of objectives throughout the project lifecycle.

Requirements:

Proven experience as a Salesforce Business Analyst, with a strong understanding of Salesforce platform capabilities and best practices.
In-depth knowledge of Salesforce Sales Cloud and Service Cloud, with hands-on experience in configuration and customisation.
Familiarity with Omni-Channel and Flow automation within Salesforce is highly desirable.
Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.
To apply please click apply or call Natalie Deverson on for a confidential discussion.

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