- Collaborating closely with internal stakeholders and customers to ensure effective support is delivered for technology products, services and projects
- Conducting ongoing reviews of the team's performance, ensuring alignment with customer requirements and expectations
- Coordinating training, resources, and support processes to integrate new products into our service offerings effectively
- Providing input on the technology support aspects of Epiroc's sales proposals and tender submissions
- Developing and implementing systems and processes that drive and deliver operational excellence, continuous improvement and exception customer experiences
- Knowledge of mining and maintenance related practices and procedures
- High level of organisational and time management skills
- Excellent customer and stakeholder relation skills
- Excellent verbal and written communication skills
- Previous experience working with Epiroc products (advantageous)
- A passion to continuously improve yourself and Epiroc's products
- Flexible work arrangements - 9 day fortnight or 2 days a week from home
- Support of a global company with unlimited career and mobility opportunities
- Company paid income protection and weeks paid parental leave for all new parents
- A huge array of training opportunities including internal product training, access to e-learning and education assistance to study externally
- Opportunity to be part of a values-driven company, committed to your professional development
Technology Support Manager - Perth, Australia - Epiroc
Description
At Epiroc, we're not just a company, we're a collective force of innovation and sustainability. Our commitment to our vision, "Dare to think new", drives us to continuously challenge conventional methods and seek groundbreaking solutions in an ever-evolving world. We believe in pushing the boundaries of what's possible, constantly reimagining our approach to working, thinking, and acting.
With a focus on safety and efficiency, Epiroc specialises in developing and providing a wide range of cutting-edge equipment tailored for the mining and construction industries. From drill rigs to rock excavation and construction equipment, our products are designed to meet the diverse needs of surface and underground applications. But our dedication doesn't stop there. We also provide unparalleled service and aftermarket support, ensuring our customers have the resources they need to succeed.
We're at the forefront of technological advancement, offering solutions for automation, digitalization, and electrification. Our technology portfolio includes state-of-the-art systems for machine automation and guidance, collision avoidance, connectivity, and information management. These technologies not only enhance productivity but also contribute to a safer and more sustainable future.
As we continue to innovate and evolve, we're seeking a Technology Support Manager to join our team and be part of our journey. This key role within Epiroc's Parts and Services division will lead our technology support team through a period of growth and expansion, requiring strong leadership, strategic vision, and adaptability to effectively navigate the challenges and opportunities of scaling operations and product/service portfolios. The role is well suited to a result orientated leader whose ability to develop, inspire and motivate are at the core of their success.
Holistically managing the operational and financial performance of the technology support team
A strong commitment to working safely and looking after your colleagues
An excellent remuneration package including vehicle allowance and bonus
This is a unique opportunity for someone to take on a dynamic role with a global OEM.
Your passion belongs here
We are an equal opportunity employer and encourage Women, Aboriginal, Torres Strait Islander peoples and people from culturally diverse backgrounds to apply.
United. Inspired. Performance unites us, Innovation inspires us, and commitment drives us to keep moving forward.
In the countries where you can find Epiroc, we encourage our employees to take ownership of their own development and careers with the support from their leaders.
We are committed to give you every opportunity to succeed in a culture of innovation, diversity and collaboration, combined with a caring atmosphere.
Diversity and sustainability are key to grow fresh and innovative ideas and solutions for our customers. Epiroc is a leading manufacturer for the mining and infrastructure industries.