Guest Service Agent - Gold Coast, Australia - SOFITEL

Description

As a Guest Services Agent, the successful applicant will be required to:

• Efficiently process arrival and departure guest accounts
• Maintain strict security procedures with credit and cash transactions
• Ensure all guest requests are actioned in a timely and efficient manner
• Create innovative ways to up-sell additional services to our guests
• Promote the hotel's product and services and loyalty program
• Operate switchboard effectively, handling all calls promptly and professionally

To be successful in this role, you will have:

• Previous experience in a hotel environment (preferably 5 star)
• A genuinely caring and friendly approach to guest service
• Exceptional standard of personal presentation
• Excellent interpersonal and communication skills
• Ability to think on your feet to efficiently resolve any issues that arise
• Computer skills including experience with Microsoft Office; Opera experience advantageous
• Flexibility to work a 7 day rotational roster, including weekends, public holidays and the occasionally overnight shift.

What's in it for you:

• Work in a luxury environment surrounded by the best people in the industry
• Heartist benefit card offering discounted rates in Accor properties worldwide
• Discounted parking on site
• Learning programs through our Accor Academy
• Opportunity to develop your talent and grow within your property and across the world

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS