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    Reservations Agent - Darwin, Australia - AccorHotel

    AccorHotel
    AccorHotel Darwin, Australia

    2 weeks ago

    Default job background
    Full time
    Description
    Job Description
    • Handle enquiries for bookings via fax, email and phone during the shift, communicate immediately, and provide a reply or confirmation within a reasonable timeframe (24 hours) following hotel reservations policy.
    • Answer all calls promptly, within 3 rings using specified greeting for hotel, in a courteous and efficient manner. Ensure that all relevant information is obtained.
    • Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
    • Assist in Front Office as required, especially with guest check in and check out during peak periods of activity.
    • Handle guest complaints and enquiries in an efficient and professional manner and ensure the Revenue & Reservation Manager and Front Office Manager is informed of any guest feedback.
    Qualifications
    • Experience in a similar reservations environment, alternatively, customer service experience is required, preferably in a Hotel environment.
    • Strong knowledge of computer systems including Microsoft Office.
    • Competent knowledge of OPERA Cloud preferred.
    • Fluent orally & verbally in English, with other languages well regarded.
    • Experience providing prompt and efficient service including upselling advantages.
    Additional Information

    We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

    By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.

    Discover the life that awaits you at Accor, visit Do what you love, care for the world, and dare to challenge the status quo #BELIMITLESS

    Aboriginal & Torres Strait Islander people are strongly encouraged to apply.

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