Case Manager Level 1 - Sydney, Australia - ALLIANZ AUSTRALIA SERVICES PTY LTD

Description

Case Manager - Life and Consumer Credit Claims (CCI)

• Sydney CBD location – Hybrid Working principles apply.
• Permanent Position
• Specialised portfolio of CCI & Life claims

We have an opportunity for an experienced Claims professional to join our CCI/Life team in Sydney. Reporting to the Team Manager, you will be part of a high performance culture and join a results-driven team consisting of Claims Service Consultants and administrative support staff.

As Case Manager, you will be our first ‎point of contact for new claimants and assist existing customers with ‎their enquiries. You will have passion for delivering exceptional service to our customers in ‎their "Moment of Truth" and act as a true ambassador of a trusted brand.

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Key responsibilities include:

• Managing initial and ongoing assessment of claims through to finalisation
• Building effective relationships with a variety of key ‎‎stakeholders - both internal and external
• Ensuring consistent delivery of a high standard of customer service and providing regular updates to customers throughout the duration of their claim

The successful candidate will have:

• A naturally empathetic nature, with a strong customer service focus
• Exceptional written and verbal communication skills
• Excellent attention to detail
• Prior experience managing CCI Insurance Claims or General Insurance Claims would be highly considered.

The following skills are favourable:

• Flexible and Proactive
• Show initiative
• Interpersonal Skills
• Have a team first mentality.

What's on offer?

• Be part of a team that's open-minded, supportive, and genuinely focused on customer outcomes.
• A sense of belonging in the workplace, where you are welcomed and encouraged to bring your most authentic self to work.
• An employer that is committed to supporting your work/life balance and is always open to conversations about flexible & remote working.
• Access to over 10,000 on-demand learning resources and programs, to support you in taking control of your career development.
• Insurance products. Deals and discounts across a great range of retail, tech, and travel brands, and offers for health and well-being.
• Initiatives to support your financial wellness through selected discounted Allianz insurance products, superannuation matching, salary sacrificing, novated leasing and our referral bonus scheme.
• The opportunity to take part in our Employee Share Purchase Program- own a piece of your employer.

This is a fantastic opportunity for a Claims professional with strong medical knowledge to move into the CCI/Life team.

In return, you will be part of a challenging environment and a dynamic ‎team culture. You will be recognised for your commitment and rewarded for high ‎performance with excellent employee benefits and great opportunity for internal growth and progression.‎

Join us. Let's care for tomorrow.

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