IT Service Desk Officer - Perth, Australia - Professional Search Group

Professional Search Group Perth, Australia

6 days ago

Full time

Description

Job Description

Immediate 8-week contract
High chance of extension or going permanent
Work close to home – southern suburbs location

The Client

PSG is seeking a customer focused team player with a positive attitude and a willingness to learn new technologies to join a government department as an ICT Service Desk Officer. This is an initial short term contract with a high chance of becoming a permanent position.

The Role

Reporting into the IT Manager, you will act as the first point of call for IT related queries. This is a rewarding opportunity to join a supportive team environment and enhance your existing IT skills.

As an ICT Service Desk Officer, you will:

Log and prioritise support tickets as well as resolve Level 1 and 2 ICT issues.
Understand problems and take ownership to explain solutions in non-technical terms to end users.
Monitor incidents and ensure SLAs are adhered to in a timely manner.
Escalate more complex technical issues ensuring relevant parties are updated on the progress of their ticket.

Skills and Experience

To be successful you will have the following skills and experience:

Demonstrated experience providing first and second level support ICT support in an enterprise environment.
Proficiency in using ticketing tools like ServiceNow, Fresh service or ConnectWise
Working knowledge of MS platforms including MS Office suite, MS Windows Desktop Operating Systems
Strong technical knowledge of SCCM
Strong verbal and written communication skills

Apply Today

To be considered for this role, submit your CV today (in Word format) by clicking the Apply button or directly to

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