- Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
- Identify guest reservation needs and determine appropriate room type.
- Verify availability of room type and rate.
- Explain guarantee, special rate, and cancellation policies to callers.
- Accommodate and document special requests.
- Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue.
- Input and access data in reservation system.
- Indicate special room reservation types complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Answer telephones using appropriate etiquette.
- Perform other reasonable job duties as requested by Supervisors
- Professional Phone Etiquette
- Group/FIT Reservations experience is highly desirable
- Being familiar with Opera system is highly desirable
- Opera Highly Desirable
- Word, Excel and Outlook
- High Volume Call Centre
- Customer Service Experience
- Active listening skills
- Positive response to guest questions and concerns and requests
- Unlimited strategic development and career opportunities
- Generous accommodation and food and beverage discounts including all properties within the Marriott International group
- Recognition programs to keep you motivated
- The best hotel training opportunities provided
- Wellbeing and mindfulness programs to ensure you stay healthy
Reservations Sales Agent - Surfers Paradise, Australia - JW Marriott
1 month ago
Description
Additional Information Reservations Sales AgentJob Number
Job Category Reservations
Location JW Marriott Gold Coast Resort & Spa, Ferny Avenue, Surfers Paradise, Queensland, Australia VIEW ON MAP
Schedule Part-Time
Located Remotely? N
Relocation? N
Position Type Non-Management
Reservations Sales Agent
About the Company
Marriott International portfolio of brands includes JW Marriott alongside other Marriott brands. Marriott International is the world's leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM.
About the role
The Reservations Sales Agent assists in taking bookings from a range of guests and booking channels, whilst being involved in all aspects of Reservations, from group bookings, crew allocations and FIT arrivals. You will provide efficient and professional service to all guests via email and phone, whilst actively promoting the hotels outlets, facilities and promotions.
Critical responsibilities:
Successful Candidates will have:
The Benefits
Enjoy the benefits of: