Service Desk Technician - Port Macquarie, New South Wales - Integer IT PTY LTD

Description

About Integer IT

We're a friendly MSP based in Port Macquarie supporting a diverse mix of local clients. You'll join a close-knit team that uses modern tooling, shares knowledge, and backs your growth with real career paths.

The role

Be the frontline support and the Level 2 escalation in our Service Desk. You'll own tickets through to resolution, guide L1s, and escalate to L3 when needed. The work is a mix of phone and remote support, workshop tasks, scheduled onsite visits between Kempsey and Taree, and contributing to documentation and small projects.

Reporting to: Helpdesk Lead.

What you'll do

• Triage, troubleshoot and resolve Level 2 incidents and requests to agreed SLAs.
• Support Windows 10/11, Microsoft 365, basic AD administration, end-user apps and printers.
• Handle scheduled onsite visits and device rollouts.
• Mentor L1 technicians and contribute to KBs and SOPs.
• Assist on small project tasks as required.

What you'll bring- Essential.

• Solid Level 2 experience, or you are a strong Level 1 ready to step up.
• Confident with Microsoft 365, desktop support and networking fundamentals.
• Familiarity with MSP tools (PSA and RMM), time recording and documentation.
• Cyber Security exposure and understanding of its importance
• Clear communication, good organisation, and a team mindset.
• Be courteous, well-presented and conscientious.
• Current Australian driver's license and full Australian work rights (resident/citizen or unrestricted visa).

Nice to have (not essential)

• Exposure to Intune, SharePoint/OneDrive admin, Windows Server basics, backup and DR.
• Certifications with Microsoft, Veeam, Cisco or Sophos.
• Understanding of Essential Eight maturity levels.
• VOIP/SIP and NBN circuit basics.
• Experience with medical software such as Best Practice, Genie or Medical Director.

Why join us

• Full certified and ongoing training including specific vendor and security training is provided
• Clear pathway from Level 2 to Level 3 as the business grows.
• Company vehicles available for client visits.
• Supportive team culture with shout-outs, learning sessions and the Port Macquarie lifestyle.
• Standard Monday to Friday business hours. Flexibility considered where needed.

How to apply

Click Apply and include your CV. Include your cover letter and a short note about a tricky issue you solved recently is a bonus. We welcome applicants from all backgrounds.