frontline client liaison - Melbourne - beBeeMember

    beBeeMember
    beBeeMember Melbourne

    4 days ago

    Job title: Customer Service Officer

    Description

    Customer Service Officer Job Summary


    We are seeking a motivated and customer-focused Customer Service Officer to join our team. As the first point of contact for members, apprentices, students and visitors, you'll play a key role in delivering an exceptional experience across our organisation.



    Job Description:



    • Cultivate positive relationships with customers through effective communication strategies


    • Support membership processes including issuing certificates, confirmations and renewals

    • Raise and manage CRM cases and dashboard tasks

    • Coordinate product deliveries from the online store

    • Direct enquiries for new apprentices and host employers

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