Customer Service Officer - Wollongong City Council

Only for registered members Wollongong City Council, Australia

1 month ago

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Job summary

We are seeking a talented individual to join our Customer Service team at Mercer.

This is a hybrid role that has a requirement of working at least three days a week in the office post training requirements.

  • Answer incoming phone calls and emails from fund members providing factual information to assist with enquiries.
  • Actively listen to members to gain practical understanding of their situation.
  • Build rapport with members and offer empathetic assistance ensuring enquiries requiring follow-up are placed in relevant queue for further action Document client issues escalating issues to appropriate parties resolve Research respond customer inquiries formally correspondence utilising all reference material provide informed response customer

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