Knowledge and Communications Manager - Dandenong, Australia - Chisholm Institute

Description

ABOUT THE ROLE

You will be accountable for fostering effective stakeholder relationships, leading engagement and communication activities and managing knowledge creation and publication, for the planning, development and execution of communication plans, project communications, crisis and emergency communications protocols and the creation and maintenance of internal and external knowledge artifacts. The position is also accountable for developing and maintaining the division policy framework and ensuring policy relevance and compliance. Through collaboration with Campus Services & Infrastructure, and ITS managers, the role will oversee the development and periodic review of policy and procedures and ensure policies are current, effective, and appropriately supports business objectives. The position requires a high degree of critical thinking, excellent written and verbal communication skills, the ability to effectively influence outcomes, and the capacity to interact with a broad range of internal and external stakeholders. Reporting to the Head of Service, Delivery & Planning, the Knowledge and Communication Manager is a key and active member of the service delivery and planning team and provides expertise to Campus Services and Infrastructure (CSI) and Information Technology Services (ITS). Your key accountabilities will be to:

Lead the development, publication and ongoing review and update of the division's knowledge management content and services

Collaborate with stakeholders to develop and implement communication protocols and frameworks to ensure communication at all levels is received

Collaborate with Subject Matter Experts (SMEs) and project teams to develop and distribute training resources and programs that are supported by client and internal processes and knowledge

Manage the development and periodic review of Campus Services & Infrastructure, and ITS policies, ensuring policies are current effective, and appropriately support business objectives

Review and improve systems and processes used to communicate and access CSIITS services, including Service Now, Web and intranet sites

Develop, maintain, and review service communications frameworks, including service catalogues, service request platforms and service performance benchmarks.

ABOUT YOU You will have relevant tertiary and postgraduate qualifications in IT, Business, Administration or similar, or extensive demonstrated practical experience in relevant roles. Crucial to your success will be your excellent interpersonal skills to effectively engage with diverse stakeholders and build collaborative relationships, your analytical mindset with the ability to gather and analyse data, generate insights, and make data-driven decisions and your exceptional skills in managing time and planning and organising workloads to meet critical deadlines. You are highly motivated and you can supervise, lead and motivate a cohesive team including the ability to gain commitment and cooperation from a diverse range of staff, develop and maintain relationships and have an understanding of what stakeholders need. BELONGING AND INCLUSION Chisholm is resolutely diverse. We celebrate our people's unique contributions to achieving our ambition to transform lives through relevant and responsive high-quality education. Chisholm's culture of Belonging & Inclusion strives to promote a self-regulating culture that enhances the experiences of our employees, students and communities. We welcome and encourage applicants from diverse backgrounds to apply. We are committed to a fair and equitable merit-based recruitment process for all our candidates. If you have specific accessibility or support requirements please contact our People, Culture & Safety Team at .