Director Customer and Performance - Melbourne
3 days ago
Job summary
Lead a high-impact portfolio to strengthen customer focus and organisational performance Work in partnership with the CEO and Executive Leadership Team to deliver high-quality services Join a contemporary and high performing Council focused on positive community outcomes Located in Melbourne's leafy south-eastern suburbs Knox is a vibrant and inclusive local government area known for its strong sense of community distinctive neighbourhoods and abundant green spaces With thriving parks and diverse local centres Knox offers an environment where people can live work connect Knox City Council strives to make a genuine difference to the lives of its community with people place at the heart of everything it does Reporting to the Chief Executive Officer Director Customer will play pivotal role embedding strong customer-centric approach across organisation strengthening overall organisational performance Leading broad influential portfolio spanning people culture development technology customer communications strategy transformation governance risk role ensure enabling services positioned trusted strategic partners organisation Working closely with Executive Leadership Team broader workforce Director foster culture continuous improvement uplift organisational capability ensure delivery high-quality responsive services support long-term organisational sustainability To successful proven executive senior leader experience operating complex politically sensitive environments Bring sound commercial judgement political acumen confidence influence challenge constructively executive Council levels Empowering agile leader demonstrated experience leading multidisciplinary teams working pace delivering measurable improvements performance service delivery Experience local government broader public sector desirable genuine passion delivering positive outcomes community essential This exciting opportunity join visionary organisation committed inspirational leadership championing vision sustainable vibrant community-focused municipality
Responsibilities
- Reporting to Chief Executive Officer
- Foster culture continuous improvement uplift organisational capability ensuring delivery high-quality responsive services supporting long-term organisational sustainability
Job description
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