- Establish and continually develops productive customer relations and ensures prompt and efficient attention to customer needs.
- Apply the use of specialized tools and follows documented procedures and policies to diagnose and complete complex repairs at customer site.
- Perform preventative maintenance activities as per documented schedules and standards on power generation products in the field.
- Escalate unresolved issues to product specialists / Supervisor.
- Coach and develops technicians and/or apprentices and transfers knowledge and experience to others; may provide work direction; may review of repair plans, parts lists, etc.
- Complete required documentation, such as service worksheets, timesheets, warranty claims, quality documents via handwritten forms or business system input screens.
- Complete training in line with skill and business requirements
- Maintain service vehicle and tools for cleanliness and proper operation
- Ensure adherence to all relevant Health Safety & Environmental policies, procedures and legislation and reports any issues / incidents to site management and to their supervisor
- Apprentice Certified Power Generation/ Electrical Technician (Preferred)
- Vocational diploma from relevant technical institution
- Current relevant electrical certification
- Significant field service work experience
- Expert level knowledge of and/or experience with power generation products
- High Voltage / Low Voltage experience
- Customer service experience
- Experience providing technical advice and coaching to more junior technicians (preferred)
Supervisor - Power Generation - East Arm, Australia - Cummins
Description
Our culture believes in Powering Your Potential. We provide global opportunities to develop your career, make your community a better place and work with today's most innovative thinkers to solve the world's toughest problems.
We believe in flexibility for you to explore your passions while making an impact through meaningful work within our inclusive workforce. That's what #LifeAtCummins is all about.
Supervisor - Power Generation
Description
In this role as Supervisor – Power Generation you will provide technical specialist and primary customer support contact to diagnose and execute complex repairs to generators and components at the customer's site.
In this role, you will make an impact in the following ways:
To be successful in this role you will need the following:
Job SERVICE
Primary Location Australia-Northern Territory-Darwin-Australia, East Arm, Darwin Distributor BR 460
Job Type Shop
Recruitment Job Type Technician
Job Posting Sep 18, 2023, 8:55:47 PM
Unposting Date Ongoing
Organization Distribution Business
Role Category Hybrid - Potential for Partial Remote
Relocation Package Eligible
Req ID: 230001U5