Customer Success Representatives - Rosebery, New South Wales
1 month ago
Job summary
The Customer Success Representative (CSR) is a specialised role within Hapana's Customer Success team responsible for managing pooled portfolios of small to medium business clients. As primary point of contact for non-technical customer needs CSR delivers scalable engagement onboarding guidance and proactive relationship management to drive adoption satisfaction and retention across SMB client base.- Client Relationship Management Serve as primary contact for SMB clients in a pooled model managing communications maintaining HubSpot records and ensuring timely clear engagement to build confidence and satisfaction.
- Guided Onboarding Delivery Lead V2 hybrid onboarding for SMB clients delivering group sessions webinars and digital training to ensure milestones are completed within 30 days while balancing automation with personalized support.
Job description
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