Systems Support Analyst - Sydney - One Power

    One Power
    One Power Sydney

    2 days ago

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    UTS College provides a pathway for students into the University of Technology, Sydney (UTS), one of Australia's leading universities, and it is our vision to actualise potential and enhance lives through the power of learning, our actions and our people. Our purpose is to provide the best available opportunity for students to develop the knowledge, skills & attributes they need to attain their goals through market leading courses, teaching excellence and an emphasis on the student experience.

    We currently have the opportunity for a Systems Support Analyst to join the Information Technology Digital Services team on an ongoing basis reporting to the Systems Support and Business Analysis Team Leader. The role is responsible for business and enterprise application support in a Teaching and Learning and Microsoft environment and may take the lead technical role in a range of projects and BAU activities.

    About the role

    • Support UTS College technology environment, with a particular focus on business systems and enterprise applications and software used to deliver IT services to students and staff in accordance with agreed SLAs and standards.
    • Provide technical support to students and staff for all applications, including Student Management System, teaching and learning platforms, Microsoft applications including collaboration and productivity software, corporate applications.
    • Collect, document and interpret requirements of non-technical users to provide support and determine user requirements of new, or significantly changed, systems as well as communicate information to users in non-technical terms.
    • Ongoing maintenance and management by providing systems and application administration including undertaking regular proactive reviews to drive high standards of internal and external customer satisfaction and service.
    • Assist in testing and deploying system upgrades, releases, patches, updates and ensure compliance with organisational IT policies and security standards.
    • Evaluate the suitability of existing applications in meeting user's requirements, undertaking enhancements and modifications to these applications. Own the testing strategy for all UTSC business and enterprise systems and applications.
    • Remain abreast of new technologies and experience with providing advice, guidance and training to end users.
    • Delivery of new systems in accordance with agreed project delivery and change management practices.
    • Develop and maintain detailed and accurate records of issues, resolutions, configurations, releases and procedures to assist with ongoing support and management of systems and applications.

    About you

    • Bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.
    • Minimum of two years in supporting technical and business applications including lifecycle management with specific experience working in an ITSM environment (Incident, Change & Problem Management) is essential.
    • Excellent Customer Service skills and a Professional Customer Focus that enables UTS College to meet SLAs.
    • Experience with delivering enterprise systems in a tertiary education or corporate environment and the ability to manage multiple tasks at any given point.
    • Good relationship building skills across a diverse range of stakeholders.
    • Strong capability to document business requirements and develop business process maps.
    • Excellent analysis, problem solving, planning and coordination skills with the ability to simplify complex problems.
    • Excellent communication and listening skills.
    • Excellent written and presentation skills.

    What UTS College has to offer

    • A flexible work environment (including working from home and our convenient inner-city campus within walking distance to Central Station).
    • A diverse workplace with a passion for encouraging and supporting inclusiveness.
    • Wellbeing programs (including discounted gym memberships, free and confidential access to an Employee Assistance Program, and wellbeing initiatives and resources).
    • Continuous learning and professional development (including ongoing learning & development opportunities, free LinkedIn Learning access and the UTS Library).
    • An easy-to-use Staff Recognition Program.
    • Additional paid leave over the December end of year holidays.
    • A collaborative culture built on our Ethics of Respect, Integrity, Courage, Imagination, Compassion and Honesty.

    If this sounds like you, we'd like to hear from you Please submit your application addressing the selection criteria.

    For more information about UTS College visit utscollege.edu.au

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