Service Delivery Manager - Canberra, Australia - Jigsaw Corporation

    Jigsaw Corporation
    Jigsaw Corporation Canberra, Australia

    2 weeks ago

    Default job background
    Full time
    Description

    In this role you will be responsible for identifying and documenting IT service management requirements as well as being responsible and accountable for the design and development of policy, processes and procedures as well as assisting in the implementation and improvement of these processes.

    For this position you will require an NV2 security clearance.
    The contract is due to commence July 2024.

    Some of the key tasks will involve:
    Develop Policy, Process and Procedure documents aligned to the ITIL framework across the service lifecycle.

    Provide program and project delivery schedules, including reporting as required Deliver Service Now support to enable introduction of improved delivery workflows across the organisation.

    Build organisational capability and responsiveness, in particular with context to service delivery innovation Provide leadership to the organisation around Agile processes and methodologies Undertake stakeholder engagement and support to enable continual improvement processes.

    As the ideal candidate you should possess the following skills: Strong ITSM background.
    Demonstrated experience in leading in an Agile environment and working with Agile support systems eg Service Now, Atlassian.
    A qualification in Agile methodology is desirable.
    Please email your application (Word format) in confidence to quoting reference
    C in the subject line or call Tom Slomovic at Jigsaw Corporation on

    Your application will include the following questions: How many years' experience do you have as a service delivery manager? How many years' experience do you have working in an agile environment? Do you hold Australian Security Clearance? Do you have a solid background working within an ITIL environment? Are you familiar with ITIL v3 framework? Do you have familiarity with Servicenow? Report this job advert Don't provide your bank or credit card details when applying for jobs.

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