Personal Lending Consultant - Brisbane - RACQ

RACQ Brisbane

1 week ago

Description

About the Role

We are seeking a Personal Lending Consultant to engage with members and prospective members, converting lending leads into funded loans while maintaining an active pipeline. This role focuses on delivering exceptional banking outcomes, achieving performance goals, and fostering member retention by identifying opportunities to add value.

Key Responsibilities:

Assess and validate loan applications using a risk-based approach, ensuring compliance with RACQ Bank's lending products, policies, and procedures to maintain high-quality submissions.
Manage member relationships by providing clear, timely communication and exceptional service throughout the lending process.
Identify opportunities to create value for members, fostering retention through personalised solutions and follow-up.
Collaborate with internal departments and stakeholders to resolve member inquiries, improve processes, and enhance the overall member experience.
Build and maintain an active lending pipeline, ensuring end-to-end resolution of applications while adhering to service level agreements and quality standards.
Continuously develop knowledge of RACQ lending products, systems, and processes to deliver accurate information and ensure compliance with credit guidelines.

About You

We're looking for a highly organised, detail-oriented professional with strong problem-solving skills and a compliance-driven approach. If you excel at building rapport with customers, resolving conflicts, and communicating effectively while fostering a collaborative work environment, we'd love to hear from you.

Requirements:

Proven experience in a customer-facing role, ideally within banking, finance, or a similar regulated industry.
Proven ability to interpret and analyse data, applying critical thinking to solve complex problems.
Strong organisational skills with the ability to manage multiple tasks, prioritise effectively, and meet deadlines.
Experience in delivering exceptional customer service, with a focus on conflict resolution and building lasting relationships.
Demonstrated attention to detail and accuracy in both written and verbal communication, ensuring high-quality service and compliance.

What We Offer

RACQ is committed to ensuring that every employee has access to flexibility in their role. We encourage all candidates to discuss what flexibility means to you, and how we can help you find your balance. Our employee benefits are designed to enrich your work life, your home, and the community you live in.

Estimated Salary: $32.57/hour + super

{company} values diversity and inclusion in the workplace. We aim for our teams to be a true reflection of our communities and are committed to inclusion, particularly for people of Aboriginal and Torres Strait Islander heritage, and those who may experience diversity or disability-related barriers in securing employment.

Personal Lending Consultant
1 week ago

Royal Automobile Club of Queensland Brisbane City

Job Description - Personal Lending Consultant · About the Role: · We are seeking a highly organised and detail-oriented professional to engage with members and prospective members, converting lending leads into funded loans while maintaining an active pipeline. This role focuses ...
Personal Lending Consultant
4 days ago

RACQ Eight Mile Plains Full time

About the Role: · We are seeking a Personal Lending Consultant to engage with members and prospective members, converting lending leads into funded loans while maintaining an active pipeline. · Assess and validate loan applications using a risk-based approach, ensuring compliance ...
Automotive Finance And Insurance Consultant
1 week ago

Tideri Jobbörse Brisbane

Unlock a dynamic career as an Automotive Finance and Insurance Consultant with Eagers Automotive, partnering exclusively with BYD. · The innovative sales structure of BYD sets its people up for success, offering a glimpse into the future. · We seek a dedicated consultant to deliv ...
Customer Advocacy Senior Specialist
2 weeks ago

Credit Union Australia Brisbane

Customer Advocacy Senior Specialist · Great Southern Bank is seeking an experienced Customer Advocacy Senior Specialist to join the full-time position based in the Brisbane CBD head office.As a Customer Advocacy Senior Specialist, you will be responsible for investigating, resolv ...
Compliance Advisory Manager
4 days ago

Heritage and People's Choice Brisbane Full time

About the Role · We are building our regulatory and compliance capability by introducing a newly created role, Compliance Advisory Manager, Member Experience & Growth. · This role will see you partner with divisions to ensure compliance obligations are understood and met. · Membe ...
Associate / Senior Associate, Forensic Accounting
5 days ago

Grant Thornton Brisbane Full time

Build your forensics career with a close-knit, supportive team invested in your growth · Forensic accounting experience preferred, but not essential · A firm that celebrates flexibility – hybrid / WFH options available · Grant Thornton Australia is a member firm of the Grant Thor ...
Senior Data Architect
2 weeks ago

Bank of Queensland Newstead Full time

About the Role · The Data Architecture team is a key part of our Data and Analytics group. We're all about using best practices and frameworks to guide our data and analytics projects, making sure they align with BOQ's strategy and business goals. · As a Senior Data Architect, yo ...
Home Loan Consultant
5 days ago

Compare the Market Toowong Full time

About Compare the Market · We are a high-growth FinTech company on a transformational journey, focused on designing, building, and delivering the very best home loan, energy, insurance, and health comparison experience in Australia. · Our values are critical to delivering on our ...
Mortgage Broker
5 days ago

LMG Brokers Nundah Full time

Mortgage Broker at Loan Market NundahAbout the Role · We are seeking a Mortgage Broker to join our team at Loan Market Nundah. As a Mortgage Broker, you will be responsible for connecting clients with tailored mortgage solutions and working closely with the head broker and suppor ...
Automotive Finance And Insurance Consultant
1 week ago

Eagers Automotive Limited Brisbane

**Automotive Finance and Insurance Consultant** · We are seeking a full-time Finance and Insurance Consultant to work exclusively with BYD, playing an integral role in delivering exceptional customer purchase experiences at our prestige facility in Fortitude Valley. · The BYD str ...
Customer Assist Consultant
1 day ago

Australia And New Zealand Banking Group Limited Brisbane

About the Role · As a Customer Assist Consultant in our Home Lending, you will play a key role in helping to provide customers with genuine assistance through periods of agreed financial hardship and managing the assistance until the agreement has finished in accordance with busi ...
Customer Assist Consultant
1 day ago

Australia And New Zealand Banking Group Limited Brisbane

About the Role · The Customer Assist Consultant position plays a crucial role in providing genuine assistance to customers experiencing periods of financial hardship. This involves assessing applications, making recommendations, and guiding customers through the process until the ...
Australia And New Zealand Banking Group Limited
4 days ago

Tideri Jobbörse Brisbane

About the Role · As a Customer Assist Consultant in our Home Lending team, you will play a key role in providing customers with genuine assistance during periods of financial hardship. You will assess applications, make recommendations, and work closely with customers to find sui ...
Sales and Customer Service Consultant
2 weeks ago

Medibank Private Limited Carindale

Empowering Local Communities · We're on a mission to make real, fundamental change in the lives of Australians. At Medibank, we believe that our greatest potential lies in the people who work with us. · We strive to create the best health and wellbeing for all of Australia. · A p ...
Australia And New Zealand Banking Group Limited
1 week ago

Tideri Jobbörse Brisbane

Job Title: Banking Consultant · About Us: Suncorp Bank offers a culture of purpose and belonging with exceptional growth potential. · About the Role: As a Banking Consultant, you will assess customers' financial needs and provide options to meet those needs. · Key Responsibilitie ...
Relationship Director
1 week ago

Ramsey Property Wealth Brisbane

**Account & Relationship Management (Banking & Financial Services)** · A highly experienced professional is required to play a crucial role in guiding clients through the complexities of property investment, following our industry-leading pathway and process. · This role involves ...
Relationship Director
2 weeks ago

Ramsey Property Wealth Brisbane

**Job Title:** Relationship Director - Property Advisory · We are seeking an experienced and results-driven professional to join our team as a Relationship Director - Property Advisory. In this role, you will be responsible for guiding clients through the complexities of property ...