Team Leader - Adelaide Lead
2 weeks ago

Job summary
The opportunity to lead a team responsible for developing systems that enable Claims Agents to deliver timely high-quality services to injured workers. This role is key in driving service delivery ensuring service and performance expectations are met and ReturnToWorkSA's strategic objectives are realised.Responsibilities
- Drive continuous improvement of the service delivery model ensuring alignment with strategic objectives.
- Design and implement operational policies and procedures to support effective claims management.
- Leading and inspiring the Disputes and Resolution Team to deliver timely fair customer-focused outcomes.
Job description
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