- Assist with the management of the Hotel Front Office operation to achieve a reputation as a market leader.
- Daily liaison with the Reservations office to ensure accuracy in room allocation and maximising yield.
- Effective supervision of all guest arrivals and departures, ensuring that room allocations and check-in/check-out processes follow set procedures and are customer-focused.
- Flexibility to work day, evening and overnight shifts as required by the business to maintain the operational requirements.
- Ensure there is management support and presence visible at the Front Desk and in the lobby during key times throughout the day.
- Tertiary qualifications in Business or Hospitality or 1 year' experience in a similar role within the Hospitality Industry.
- Demonstrated leadership experience within the customer service industry.
- Possess a strong background in Front Office procedures.
- Proficiency in various IT software systems: Microsoft Office, Opera Cloud, or Delphi (or any Property Management System).
- Demonstrated ability to coach, mentor, develop, and inspire teams.
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Front Office Assistant Manager - Darwin, Australia - AccorHotel
Description
Job DescriptionThis is a Full Time position working on a roster basis, including morning & night shifts as needed.
Additional InformationWe are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write, and together we can imagine tomorrow's hospitality.
Discover the life that awaits you at Accor, visit Do what you love, care for the world, and dare to challenge the status quo #BELIMITLESS
Aboriginal & Torres Strait Islander people are strongly encouraged to apply.