- Undertake provision of application maintenance and support services
- Identify, investigate, prioritise and resolve issues quickly and efficiently
- Perform deployments of application code and configuration across environments
- Perform post verification testing following changes in environments
- Update support documentation to keep information current and ensure appropriate processes are followed
- Minimum 2 years of Application or Internal IT Support experience or Application Support experience
- Experience of ticket administration via service desks – JIRA is preferred, ServiceNow, Fresh Desk, Sales Force considered (among others)
- SQL Query Writing for reporting, data manipulation and investigation
- Advanced Windows Server Operating System understanding – Domain Controllers, Active Directory, DNS, Server Manager etc.
- Understanding of ITIL best practices for customer support
- Basic understanding of networking principals
- Software troubleshooting and problem-solving skills
- Participation in 24x7 on-call roster
Application Support Analyst - Brisbane City, Australia - DXC Technology
Description
Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success.
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
As an Application Support Analyst you will be responsible for providing application support services to our clients, including investigation and resolution of issues and service requests.
You will be an outgoing, ambitious individual with excellent people skills and a desire to learn, solve problems and grow on the job. Most importantly, you will be an enthusiastic and reliable team player who will roll up their sleeves and get the work done.
Responsibilities:
Key Skills:
You must have the ability to obtain an Australian Government security clearance.
Your working environment
In alignment with our commitment to fostering a flexible and dynamic work environment, we have adopted a hybrid working approach that acknowledges the importance of in-person collaboration while recognising that the determination of your work location will be based on a range of factors to ensure both individual preferences and operational requirements are met.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice. #WeAreDXC
As an employer of choice, our "people first" philosophy means we offer competitive remuneration, benefits, training, and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work.