Lease Retention Specialist - Melbourne - beBeeRetention

    beBeeRetention
    beBeeRetention Melbourne

    1 week ago

    Job title: Novated Loyalty Consultant

    Description

    About This Opportunity

    This position plays a pivotal role in driving organisational success by delivering customer retention and sales outcomes for Novated Leases and related products. Key responsibilities include converting retention leads, upselling new leases and products to achieve desired performance indicators, while providing exemplary customer service throughout the end of lease process.



    Key Responsibilities:



    • Proactively manage a pipeline of existing novated lease customers to achieve desired sales and loyalty outcomes through exceptional customer service guidance during the end of lease process.

    • Maintain strong communication skills to meet retention and upgrade targets, delight the customer, maximise vehicles sales via our vehicle procurement program, and deliver agreed sales KPI's with conversions of upsell cross-sell products.

    • Perform various administrative tasks that support team effectiveness in achieving set objectives. Champion continuous improvement opportunities proposing solutions supporting implementation efficiencies focusing on business growth enhancing customer experience culture.
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