Digital Services Specialist - Waverley Gardens, Australia - Mercedes-Benz

Description

Tätigkeitsbereich:SonstigesFachabteilung:Service Operations, Warranty & Digital ExperienceGesellschaft:Mercedes-Benz Australia/Pacific Pty LtdStandort:Mercedes-Benz Australia/Pacific Pty Ltd, MulgraveStartdatum:..4Veröffentlichungsdatum:..4Stellennummer:MERHLArbeitszeit:Vollzeit Join usAufgaben

The Role:

Becoming part of Mercedes-Benz means finding your individual role and workspace to unleash your talents to the fullest. It means becoming your best self in a global automotive company striving towards sustainable luxury. Empowered by visionary colleagues who share the same pioneering spirit. Together for excellence.

In this position based at our head office in Mulgrave, Victoria, you will join a high performing MBAuP Customer Services team and be responsible for Service Operations, Digital Service Drive & Digital Extras.

By joining our market leading organization in the automotive sector, you will have access to our state-of-the-art design campus, on-site parking, exciting on the job learning, mentoring and many more.

Key duties & responsibilities:

· Handling and responsibility of Xentry book (Online Appointment Booking) and Operational Xentry support (Xentry Order and Service Leads topics).

· Ensuring retailers work correctly with Xentry book, Xentry Order and Service Leads topics as well as supporting with queries.

· Conduct Xentry training/masterclasses. Ongoing review HQ trainings to be up to date.

· Liaise with multiple stakeholders, e.g., DMS providers and HQ IT Support.

· Responsible for retailer communication e.g. newsletters/bulletins.

· Support colleagues with the roll out of Xentry API Project Integrations (retailer, DMS Provider, Booking Support (MBAG)).

· Lead and support new feature implementation & testing.

· Digital Extras Ex-store: Support monthly, quarterly, and ad hoc; Shop Sales extracts, retailer status, KPI tracking, Digital Extras Invoices and Retailer Commission payments.

· Project management and implementation within Customer Services/After Sales.

· Department administration and support.

Qualifikationen

What you will need to be successful:

· Detailed knowledge of MBAuP, its brand, products, and customer expectations.

· Proven track record of delivery in a large multinational company.

· Issue Management, Resolution, Tracking and Escalation.

· Strong interpersonal skills complimented by strong written and verbal communication skills.

· Ability to prioritise and manage multiple, competing requests/projects.

· Effective negotiation and influencing skills.

· Project and product management experience.

· Operational support or change within Digital Services.

· Tertiary qualification in IT, Business or Management and at least 5 years relevant work experience within the field.

Why you should apply:

· Join a large, global organisation dedicated to creativity and trust.

· Join an organisation that promotes equal opportunities with a strong diversity and inclusion approach.

· Enjoy flexible working arrangements to support you in your career, work and life.

· Individual personal development opportunities with access to a diverse health and sports program.

Please note, this is a -month fixed term position pay-rolled via a trusted third party

At Mercedes-Benz Australia Pacific, we pride ourselves on building and maintaining an inclusive workforce because we believe that our people make the difference. In addition to providing exciting learning and career development opportunities, we prioritise our employees by offering generous benefits. This includes discounted car leasing and purchase options, on-site parking, employee assistance programs and much more. We are committed to a flexible and progressive workplace culture for everyone and are proud to be consistently recognised as an Employer of Choice for Gender Equality. We are an equal opportunity employer, so by joining us, you will be part of a company that embraces differences and where individual contributions are valued. We strive to recognise our committed people through Employee Recognition and Reward programs.

We actively encourage applicants with Aboriginal and Torres Strait Islander heritage, those identifying as LGBTIQA+, females, people of all ages, with disabilities and culturally and linguistically diverse people to apply for this opportunity.

BenefitsHybrides Arbeiten möglichMit­arbeiter­handy möglichGesund­heits­maß­nahmenMit­arbeiter­rabatte möglichMit­arbeiter EventsBarriere­frei­heitGute An­bindungPark­platzKinder­betreuungMobilitäts­angeboteCoachingFlexible Arbeits­zeit möglich