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  • General Manager, Operations - Victoria - Mcwa

    Mcwa
    Mcwa Victoria

    1 month ago

    Default job background
    Description

    Position Overview: The General Manager of Operations will provide strategic leadership and direction for the efficient and compassionate operation of our in-home aged care provider service.

    This role encompasses managing staff, ensuring client-centred care, maintaining regulatory compliance, and fostering a positive and supportive environment for both clients and employees.

    Responsibilities:

    • Operations Management: Oversee the day-to-day operations of our in-home aged care service, including the end-to-end delivery of HCP, CHSP and HACC-PYP.
    • Manage, develop, and implement operational policies, procedures, and protocols to ensure client satisfaction whilst adhering to Government guidelines.
    • Ensure the highest standard of care for clients, promoting their safety, independence, well-being, and dignity.
    • Collaborate with medical professionals and care teams to create individualised care plans.
    • Staff Leadership and Development: Recruit, train, supervise, and mentor staff members to maintain a skilled and motivated workforce.
    • Foster a positive work culture that encourages teamwork, professional growth, and employee satisfaction.
    • Regulatory Compliance: Stay up to date with aged care regulations and accreditation standards, ensuring full compliance.
    • Lead efforts to prepare for audits and assessments.
    • Quality Assurance: Monitor and evaluate the quality of care and services provided, implementing continuous improvement initiatives.
    • Gather and analyse data to identify areas for enhancement and implement best business practices.
    • Work with the CEO and Finance to develop and manage the approved budget, allocating resources effectively to achieve financial sustainability.
    • Control costs while maintaining the quality of care and services.
    • Client and Carer Communication: Establish open and transparent communication channels with clients and carers.
    • Address concerns, feedback, and inquiries in a compassionate and timely manner.

    Qualifications:

    • Degree in Healthcare Administration, Business Management, or related field.
    • Proven leadership experience in managing aged care facilities or in-home services organisation or a healthcare organisation.
    • Strong knowledge of aged care regulations, compliance, accreditation, and Aged Care Standards.
    • Excellent interpersonal, communication, and conflict resolution skills.
    • Empathetic and compassionate approach to resident care and staff management.
    • Strong financial acumen and budget management skills.

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