Accommodation Guide Guest Experience Coordinator - Dubbo, Australia - Legal Aid NSW

Legal Aid NSW Dubbo, Australia

8 hours ago

Full time

Description

Accommodation Guide Guest Experience Coordinator-00009Q7F

·Located at Dubbos's Iconic - Taronga Western Plains Zoo

·Full time position

·TCSA Wages Employees Award, GEC Annual Package $64,350 (includes base salary $57,537 + plus superannuation & leave loading)

Taronga Zoo Dubbo is seeking an energetic Guest Experience Coordinator to help lead the team of Guest experience officers responsible for conducting exclusive tours getting up close to the animals in our zoo and providing top High Level Taronga customer service to our zoo guests

About the Role...

This position is responsible for providing, developing and Conducting best practice training and ongoing management of the Zoos Guest experience team. You will help develop, manage coordinate the tours and encounters provided to our Zoo guests and across our 3 accommodation outlets.

Your Day to Day... Shifts work on a 7-day rotating roster including; Some weekends, public holidays, andschool holiday periods, therefore mixed availability is necessary.

Shift times will be determined at commencement of this role

This role is diverse and exciting With face-to-face interactions, we always pride ourselves in handling all enquiries with exceptional customer service and a smile.

Key Accountabilities...

·Engage with Guests while conducting tours of Taronga Western Plains Zoo's animal exhibits and 'behind the scenes' areas in accordance with established procedures.

·Host guests during overnight programs at our award winning Zoofari Lodge, including Customer service, Food and Beverage service.

·Assist in coordination, training and supervision of staff

·Engage visitors about the Zoo's animal collection, captive breeding programs and research projects & Conservation programs.

·Comply with Taronga's Customer Service Charter and suggest initiatives for further improvement to ensure industry leading standards are maintained.

·Comply with and suggest sustainability practices in the workplace to help achieve Taronga's sustainability targets and reduce environmental

·Provide excellent customer service to visitors at all times and lead by example

About You...

We are looking for candidates that have:

·Hold a current NSW LR Drivers License or ability to have existing license formally recognised, including manual desirable

·Responsible Service of Alcohol (RSA) certification & Current First Aid or the potential to obtain certification

·NSW Working with Children Check

About Applying...

Please submit your resume and a cover letter of one page. You are also required to complete the two target questions as part of your application.

1. Describe your experience working in a Supervisory role, within a hospitality/ Tourism environment. What strategies did you put in place to meet service needs in relation to customer service and achieving best practice hospitality standards?

2. Explain your management style and provide examples of a situation where you have provided excellent leadership to your team within the hospitality/ tourism industry.

Applications must be completed via using the reference number 00009Q7F or searching the word Taronga. For more information in relation to the vacant position please contact Recruitment @

To review a copy of the role description, please visit the careers page of the Taronga website

If you are experiencing technical difficulties in applying, please contact "I work for NSW" support team on or

Applications Close: 11:59pm Wednesday 5 July 2023

Location

Regional NSW-Dubbo & West NSW

Work Type

Full-time

Number of Positions

1Total Remuneration Package:TCSA Wages Employees Award, GEC Annual Package $64,350 (includes base salary $57,537 + plus superannuation & leave loading)ContactRecruitment-

Closing Date

05-Jul-2023, 9:59:00 AM

Job Category

Tour guiding

Organisation

Taronga Conservation Society AustraliaResponsibilities

Key Application Responses

2. Explain your management style and provide examples of a situation where you have provided excellent leadership to your team within the hospitality/ tourism industry.

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