El2 Director Hypercare - Melbourne, Australia - Talent International

Description

The opportunity
Our client is a large federal government agency.

They are seeking an EL2 Director – Hypercare and Reporting to join on a long term contracting basis in the Service Design Planning branch, and manage a Hypercare team responsible for resolving issues following the release of a new core enterprise system.

Richmond or Geelong based, with 3 days in the office per week
Daily rate of $754.20 plus super
The role

As the Director – Hypercare and Reporting, you will manage a Hypecare function and team, and oversee support for major and BAU production releases for a national CRM rollout.

This role will also require a significant amount of internal and external stakeholder engagement.
Responsibilities of the role will include but are not limited to:
Leading teams managing operational or technical issues with Salesforce/SAP/PACE
Chairing Senior Leadership collaboration meetings as required
Prioritising and presenting options to Senior Executive Leadership
Managing defect and bug fix cycles, collaborating with stakeholders to agree outcomes for prioritisation
Supporting and leading multiple business areas in the hypercare process
Leading analysis of listening and ticket data to identify themes and issues for prioritisation
Developing frequent reports or deliver presentation on hypercare activities
Establishing teams and processes, building team culture and support training in use of platforms and hypercare processes
Forward planning and development of improved strategies or processes to enhance existing hypercare processes
Analysis of agency data
Building team capability with accessing, exchanging and managing data from internal sources and enhancing the reporting process
About you

The successful applicant will have:
Deep understanding of Project Management and ability to use differing project tools
Previous experience in hypercare management, release management or similar, ideally in large, complex government or corporate environments
Detailed understanding of SAP and Salesforce CRM platforms
Proven ability to lead projects and Multi-disciplinary teams
Ability to influence stakeholders, drive decision making, and manage conflicting or challenging situations
Experience in the use of Jira and Confluence
Strong leadership, strategic organisation, influence and negotiation skills

Please note that our client is a federal government department and they can only consider applicants who are Australian Citizens.

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