ServiceNow Business Analyst - Sydney
Only for registered members Sydney, Australia
1 month ago
Job summary
The ServiceNow Business Analyst will support the rollout of Now Assist and associated ServiceNow enhancements by collaborating closely with the ServiceNow Architect, Technical Consultants, and Subject Matter Experts (SMEs).
Responsibilities
- Partner with business stakeholders, SMEs, and the ServiceNow team to gather, validate, and document functional and non-functional requirements.
- Work closely with the ServiceNow Architect to align solution designs with organizational goals and Now Assist capabilities.
- Facilitate workshops and discovery sessions to capture requirements for AI-driven use cases, automation, and service optimization.
- Document current-state and future-state processes, data flows, and use cases.
- Support the definition and configuration of ServiceNow modules such as ITSM, Knowledge, and Service Catalogue as part of the Now Assist rollout.
- Develop detailed user stories, acceptance criteria, and test case documentation.
- Assist in UAT planning and execution, ensuring delivered solutions meet business expectations.
- Collaborate with development and testing teams to clarify requirements and validate outcomes.
- Track business metrics and success measures for Now Assist adoption and value realization.
- Communicate progress and risks to stakeholders through structured reporting and governance channels.
Job description
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