Customer Visualisation Analyst - Sydney, Australia - Inmoment

Description

Customer Visualisation Analyst Department:

Technical Success Employment Type:

Fixed Term Contract Location:
Sydney, Australia Description
12 Month Fixed Term Contract YOUR OPPORTUNITY
The Customer Visualisation Analyst is responsible for our reporting capability.
The Customer Visualisation Analyst turns customer and feedback data into engaging and interactive dashboards for our clients.

This role is client facing, and will work closely with our enterprise clients in determining their needs for each dashboard.

The Customer Visualisation Analyst acts as an expert in data visualization, advising clients on best practice design to ensure the end user can gain insights from the dashboard quickly.

WHO WE AREAt In Moment, we #Own The Moments That Matter.
We believe every moment offers a new opportunity to make an impact.

In every interaction, whether it is personal or professional, we are intentional and we take deliberate action to make the lives of our families, teammates, clients, and community better.

As you join In Moment and its brands (Review Trackers, Lexalytics, and Wootric) you join an industry-leading company who is dedicated to improving experiences and helping businesses take actions through an integrated CX approach:

Integrating the voice of the customer wherever they are in their journey (taking surveys, on social media or leaving reviews, calling the contact center).

Integrating CX technology to prioritize action and inform business decisions—through self-serve or strategic advisors.
Integrating an AI powered approach to eliminating data silos and leveraging intelligence.

Ultimately, we are the best at helping our clients achieve better business results and Experience Improvement (XI) with the best-in-class CX analytics & action solutions.

WHO YOU ARE
You'll hold a bachelor degree in business, marketing, math.
Have a drive to help customers improve their customer experience and employee experience.
At least 2 years experience in customer insights, analytics or process improvement.
Experience in data visualization, having a creative mindset with the ability to make visually appealing reports.
Confident Communicator.
Have the ability to act as an expert with our clients but also present information in layman's terms.

WHAT YOU'LL DO

Collaborate with our client's key stakeholders to design & build new dashboards that meet their needs to drive actionable insights.

Advise on dashboard best practices
Perform ongoing enhancements and maintenance of existing reports & dashboards.

WHAT YOU'LL GAIN
Autonomy - We trust our employees and offer an extremely flexible work schedule
Automatic day off for your birthday, we want to celebrate you and the moments that matter
Generous paid leave, we highly encourage you to take the necessary time off to switch off
Casual dress code and a kitchen full of snacks
Net payment allocations for health insurance
Fun, innovative, collaborative, supportive working environment
Inclusion and Diversity teams - Women of In Moment and In Movement
Continuous learning and development opportunities
An opportunity to truly make an impact in a global organisation.
Come join our team
KEY RELATIONSHIPSReports to Solution Design Team Leader.
LOCATIONHybrid.
Our office is in North Sydney.
At In Moment, inclusion, and diversity are at the core of who we are.

In Moment prides itself on an inclusive culture that promotes, encourages, and supports the diverse voices of our employees and clients.

We strive to create workplaces that reflect the communities we serve and believe that different perspectives, interests, and backgrounds foster a stronger and more creative work environment.

We thank all those who apply, however, only candidates selected for an interview will be contacted.
Please no phone calls from agencies/recruiters - this is a direct hire
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