Account Manager - Manjimup - HH Global

    HH Global
    HH Global Manjimup

    4 days ago

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    Description

    Job Title: Account Manager

    The Account Manager plays a pivotal role in delivering exceptional client service and managing print, point of sale, and branded merchandise services to our customers professionally, to specification, and on time.

    About the Role

    The Account Manager will be responsible for developing and maintaining strong relationships with key client stakeholders at all levels, promoting the company's services and solutions, and taking ownership of the relationship with suppliers and clients.

    Key Responsibilities:

    • Provide technical input and advice on print projects as required.
    • Take briefs from the client, including full specification details and deadlines, and manage from start to finish.
    • Suggest alternative options and innovation where possible.
    • Brief suppliers on client requirements.
    • Deliver a high level of customer service.
    • Ensure activity is recorded using designated company tools.
    • Maintain a full understanding of the company's services and work closely with internal departments to provide the client with comprehensive services.
    • Implement new ways of working and processes as required.
    • Work within a team and help deliver contractual requirements, prepare presentations, and complete necessary account administration and reporting.
    • Ability to attend meetings and factory visits away from the client site as required.
    • Work with the Account Director to identify new business opportunities.
    • Ensure profit is maximized through analysis of performance.
    • Meet and exceed contracted SLAs.
    • Manage and monitor objectives to meet key business drivers.
    • Ensure compliance with Regulatory and Company policies.

    Requirements

    • Previous experience working in print production/print management/print buying.
    • Numerate with a strong commercial understanding.
    • Ability to manage multiple projects simultaneously.
    • Strong time management and organization skills.
    • Professional, courteous, and calm under pressure.
    • Process-driven, with an eye to sales and business development.
    • Ability to manage and communicate with key stakeholders, with previous on-site experience preferred.
    • Experienced in using Microsoft Office.


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Account manager